Gerald Adair Email & Phone Number

Humble, Tx, Us

Livingston, Tx

504 Pan American Drive, Livingston, Tx 77351

* IT Support for numerous businesses and individuals in the Livingston area including hardware repair, OS installations and upgrades, virus cleanup, networking, hardware and software installations, data recovery, data destruction, and training.* Weekly computer support and maintenance contracts which includes server setup, application installations, networking, and repairs via onsite and remote control access, disaster recovery including offsite backup and server monitoring. Documenting all jobs in ticketing system.* Robbins Automall, Humble, TX, 160 Users* Martin GM/Chrysler, Cleveland, TX, 100 Users* Premier (Bounds) Autoplex, Livingston, TX, 80 Users* Polk County Abstract, Livingston, TX, 15 Users* Configure homes and home offices with networking and wi-fi solutions.* Train individuals on use of their computers and applications from the basics to the more advanced users, including all desktop operating systems.

Florida Gulf Coast

* Managed IT team.* Delivered service to the Florida coastal areas.* Coordinated with IT managers in other Gulf Coast states to provide consistent delivery of desktop, network, phone, and other business critical functions.* Was responsible for the alignment of IT services to meet and exceed the expectations of the business and its external clients.* Served as point of contact between the business and its external clients and the IT group.* Traveled to all satellite locations to ensure IT service was being delivered effectively.

Houston, Tx

Managed the IT portion of facility moves, adds and changes, including floor restacks, reconfigurations and rebuilds.Organized the BP Houston Americas Mega Data Center migration.Moved 2000+ servers from individual facilities to the Houston MegaData Center.Coordinated application migration with the business unit and the MegaData Center facility.This project was fast tracked due to Hurricane Rita and Hurricane Katrina. Managment decided to make the Data Center move prior to the 2006 hurricane season.

Houston, Tx

Successfully managed the migration project from Win2k to WinXP in the southern region of the United States. This multi-million dollar project included multiple teams working across the country, utilizing multiple vendors. This complicated project was completed on time, and on budget.Successfully managed a new acquisitions (Solvay) integration of 400 desktop machines into the BP network environment. This $250k project included migrating and replacing current machines with BP standards

Coon Rapids, Minnesota

* Evaluated existing infrastructure to define issues that may affect migration.* Designed and implemented the migration plan for 22,000 desktop machines around the country.* Utilized Altiris and HP's proprietary front-end migration management tool (CADP) to successfully migrate machines remotely.* Reviewed UHC current lifecycle processes, and recommended best practices based on the ITIL framework (IT Infrastructure Library).

Houston, Tx

MS Windows 2000 domain administration, Migration Automation, Application Packaging and Distribution, Windows 2000 Migration. * Creating and maintaining Domain user and computer accounts.* Creating and maintaining VPN and Dial-in accounts for external access to the domain.* Maintain domain structure security, utilizing Active Directory tools and NetIQ tools.* Record resolutions into Peregrine Ticket system as jobs are completed.* Altiris Migration automation, backup and restore.* Automation of application installations via Altiris.* Level II support troubleshooting both hardware and software issues.

Houston, Tx

This was a short term contract position.* Management and Administrative skills used to lead Escalation/Resolution Team supporting both local and remote deployments.* Distribution of SMS collections and queries to client desktops and laptops.* Security Administration utilizing EA Administrator, NW Administrator, and Active Directory.* Level III support troubleshooting both hardware and software issues.

Houston, Tx

* Maintained, updated and repaired FreeBSD, Solaris, Linux, NT4.0 and Windows 2000 servers.* Maintained, updated and repaired Win98, and Windows 2000 Professional workstations.* Customer and internal PC and server support.* Maintained periodic backups of all servers, including client databases and websites.* Updated and maintained DNS servers.

Houston, Tx

* Telephone based support for enterprise hardware and Unix/Linux* Successfully completed Compaq ACT course (Accredited Compaq Technician) * Tier II support for Desktop Support Engineers.* Team Lead.* Acting supervisor in supervisor's absence.* Customer Relations.* Promoted to NODE consulting for end users and Desktop Support Engineers supporting NT and Win95/98 connectivity issues.* Selected by supervisor to represent Commercial Desktop Team on Compaq Quality Audit team.* Write technical work-instructions, and maintain work-instruction status sheets.* Average over 99% on Quality Audits.

Charlotte, Nc

Alpha testing new proprietary software.Maintained corporate owned workstations.Telephone based technical support on proprietary software.Averaged high customer satisfaction scores.

Charlotte, Nc

Telephone based support for First Union internal customers.Customer Relations.Maintained and updated incoming call center splits to ensure call center efficiency.Maintained high customer scores and supervisor evaluations.

Tracked airworthiness and maintenance status of aircraft.Dispatched appropriate maintenance personnel to maintain fighter aircraft.Held high level security clearance while working on the F117A Stealth Fighter program.Participated in Desert Shield / Desert Storm from August 1990 – March 1991