Chip Carper Email & Phone Number

Dawsonville, GA, US

United States

Georgia

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

• Supervise the flow of cars within the service department
• Supervise the Automotive Technicians and General Service Technicians
• Inform customers of vehicle inspection findings
• Educate and explain service recommendation to customers
• Act as Store Manager with operational duties as needed
• Deliver excellent customer service

• Factory Certified Mazda Technician.
• Perform diagnosis and repair of Mazda vehicles and used cars in inventory.
• Mentor for new hires providing training and assistance.

• Responsible for shop operations and customer service
• Repairs to Landscape vehicles and equipment
• Repaired anything from a lawn mower, boat, airplane, ditch witch, etc.
• Responsible for Fleet Management for landscape and irrigation companies

• Responsible for IT services for over 800 company employees.
• Direct supervision of five staff members and over twenty outside vendors.
• Designed infrastructure for a state of the art electronic charting system.
• Trained all employees on use of the computers and the new system.
• Project Manager for all IT installs.
• HIPAA security officer in charge of securing all electronic data.

• Began as store manager.
• Doubled sales in two months.
• Promoted to regional manager after six months.
• Traveled from store to store to be sure that company policy was followed, operational procedures were being used and work to improve sales at each store.
• Raised sales in every store I was responsible for.

United States

• Began my employment as the assistant store manager.
• Promoted as store manager/service manager after one year.
• Write all service and sell needed work to customers.
• Keep customers up to date regarding all repairs.
• Handle and perform all accounting functions for the store.
• Doubled profits in 3 months.

Automotive Technology, Automotive Engineering Technology/Technician

High School, Automobile/Automotive Mechanics Technology/Technician

Auto shop for two years, and teachers assistant for two years. Total for 4 years in high school auto shop classes.