Chip Fienga, Mba, Life And Health Email & Phone Number

Portland, Oregon, Us

Act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.Promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible.Actively involved with Sales in the acquisition, submission and implementation of cases over 500 lives. Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office.

New York, Ny, Us

Responsible for the day-to-day administrative relationship of National Accounts' customers. Work closely with Account Executives, Financial Consultants, Underwriters, Billing Representatives and various other internal partners. Responsibilities involve administrative and claim-related issues including plan implementation, benefit consultation and preparation of forms and contracts. In addition, liaison between customer benefit managers and claim offices on benefit interpretation, eligibility verification and escalated claim issues. Use decision-making authority and ability to direct resources around all obligations of executed contracts.

New York, Ny, Us

Coordinate the planning, management and execution of the enrollment communication strategy for group customers up to 5,000 lives. Partner with various positions across the organization (Account Executives, Account Managers, Communication Specialists, Benefit Counselors, Service, Implementation and Operations) to deliver employee education and enrollment solutions that promote a call to action and drive increased participation.• Consistently manage multiple events and pay strict attention to detail for maximum exposure to client populations• Train Benefit Counselors on specific customer plan designs and key product features for increased second sale enrollment• Champion for workflow management/operations process improvement• Monitor case activity before, during, and after enrollments to achieve high quality, consistent results and aid in future re-enrollment efforts.• Driving force in creation of formal relationship with Sales Training & Development department

New York, Ny, Us

Integral part of the end-to-end client acquisition and ongoing service delivery experience for regional market customers (up to 5,000 employees). • Partner with 2 account executives, 20 brokers and 300 local customers with post-sale activities associated with the acquisition of new business and maintaining $32 million dollar block of existing client relationships • Conduct employee enrollment meetings and attend benefit fairs increasing product awareness and enrollment • Resolve complex escalated client issues with strong internal partner coordination • Produce customer reports and play an active role in the client implementation process • Track the renewal status and margin position negotiations with underwriting on rates, alternate plan designs and amendments • Attain block of business persistency and upsell opportunities via an intelligent soft sales approach • Facilitate annual client review meetings and customize materials, agendas and presentations

Cleveland, Ohio, Us

Assist physicians with benefits information and issue resolution so they may be able to continually provide the best quality of care to the patients of the community.• Direct benefits contact for 1,800 physicians• Travel as needed for one-on-one physician benefits meetings and enrollment assistance• Administer enrollment in the Deferred Compensation and Excess Benefit Plans for highly compensated physicians• Collaborate with practice managers, business leads, physician recruitment and staff across the organization regarding physician employment status changes and benefits inquiries

Cleveland, Ohio, Us

One of the nation’s leading health care systems with locations throughout Northeast Ohio. Provide Human Resources (HR) service and support for Health and Welfare Benefits plans and create a center of excellence.• Member of 6 person Benefits team providing first line service excellence via phone and web to 16,000+ employees• Administer Leave of Absence (LOA)/Family and Medical Leave Act (FMLA) process and provide case management to 1,200 employees annually for return to work (RTW)• Educate, assist and advise employees and managers on leave process and interpret Leaves of Absence (LOA) policies• Manage the long term disability (LTD) claims process• Assist with development and testing of new Oracle electronic tuition reimbursement system and communicate results• Liaison between insurance carriers and employees and advise on eligibility, coverage, and other benefits matters• Process sensitive employee terminations and reductions in force (RIF)• Execute employee record updates, benefit status changes, multiple assignments, etc. with sensitivity and discretion in accordance with data privacy requirements• Conduct employee on-boarding, fingerprinting, employment eligibility verification (I-9), and security badge process

National marketer and administrator of life & health insurance products to members of associations, financial institutions and affinity groups.Managed, grew and assured the on-going profitability of existing client relationships and supported new account acquisition. Conducted Request for Proposal (RFP) analysis and proposal generation for new cases, products and insurance enhancements. Administered new account implementation, contract preparation and execution, marketing programs and the overall day-to-day relationship. Resolved customer service issues and escalated as necessary.• Managed business portfolio of 55 accounts and more than $3.5 million dollars in annual revenue• Compiled client contracts into one concise, trackable database resulting in better customer retention• Aided in the streamlining of the direct marketing program reducing man-hours by 10%• Proactively acquired new 3-year customer retention agreements from clients with expiring contracts

New York, Ny, Us

The Nation’s largest provider of group employee benefit legal plans, serving nearly 4 million people in all 50 states and Puerto Rico.Actively managed concurrent projects involving various business units to administer the enrollments, communications, payments, and participant files for legal benefit plans with more than 4,000 employees. Traveled to conduct consultative client implementation meetings and negotiated contracts to sign on new accounts. Project leader of 45 accounts consisting of 8 Fortune 500 companies (e.g. Hilton Hotels, Nokia) and $4.5 million dollars in annual revenue.• Initiated and cultivated relationships with clients’ senior-level management• Retained 99% of contracts by providing excellent service to accounts• Consistently increased revenue by 7% over previous year • Leveraged existing accounts’ mergers and acquisitions into new business• Met all customer implementation deadlines under tight time constraints

Investment, estate, and tax management firm that provides personalized solutions for individuals and families of significant wealth.Directed the investment operations department by facilitating gifting and distribution requests from clients, placing and entering large securities transactions ($100,000 plus), and ensuring accurate daily portfolio reconciliation. • Developed and maintained relationships with high net worth clients and account custodians• Successfully managed difficult and emotional customer situations to meet given timelines• Created weekly management account tracking report resulting in better information dissemination• Collaborated with financial and tax advisors to execute clients’ specific investment plans

Education record

Education record

Master Of Business Administration - With Honors

Ba, Economics