Chip Gardner Email & Phone Number

Louisville, Kentucky, United States

• Responsible for developing and building improved methodologies and practices regarding the Program Integrity Aligned Incentives program for self-funded groups.
• Research and respond to client inquiries, present the PIAI program’s value, defending the shared savings fees associated with the PIAI program, coordinating client audits, and managing relationships with account.
• Provide direct support to health plan markets and associated stakeholders
• Function as the single point of contact for Commercial business operational needs
• Organize and lead teams/workgroups by defining, developing, designing, and driving implementation of solutions which align with strategic objectives and priorities to enhance operations, minimize stakeholder abrasion.
• Identify and coordinate independent initiatives across the organization and seeks to develop combined solutions

Louisville, Kentucky, United States

• Led a product wind down team for Administrative Services Only (ASO), market support, and external vendors in conjunction with Humana’s announcement in February 2023 to exit the employer group medical space
• We are tasked with winding down the product capabilities of a business segment with over 1 million members and a multi-billion dollar revenue stream at the time of announcement
• Align ASO product wind down with compliance targets and customer requirements
• Ensure customer experience remains excellent by maintaining a viable product delivering positive interactions and positive outcomes for customers
• Execute review of vendor Service Level Agreements (SLAs), Performance Guarantees, and coordinating appropriate notifications of contract terminationsPrior to this announcement I was focused on executing the product.
• Maintained partnership oversight and governance structure for key product partners

Louisville, Kentucky, United States

• Led a team responsible for managing the end-to-end experience of our customers and their clinical programs - from product launch to account service
• Team achieved Humana's Culture Champion award for two straight years - scoring in the 90th percentile, company-wide for associate engagement
• Led a project to automate clinical installation set up of level-funded premium groups which saved several hundred manual hours

Louisville, Kentucky

• Managed relationships with several large accounts ranging from 10k - 150k members and account management teams
• Contributed to increased clinical program revenue by 32% in my first year, then doubling our goal in the second year

Louisville, Kentucky Area

• Achieved sales growth of 25% in two years through execution of marketing plans, training, relationship building, and agent contracting activities.
• Provided account management and sales support for assigned strategic alliance partners with the goal of growing membership through those channels
• Trained and assisted with certifying agents to sell Humana Medicare plans

Louisville, Kentucky Area

• Managed team of RFP writers who delivered compliant, accurate and winning proposals.
• Handled RFP management from proposal strategy, development, production and delivery

Louisville, Kentucky Area

• Led proposal projects from start to finish including content development, compliance checks, and strategy.

Louisville, Kentucky Area

• Designed and edited news and sports pages in a deadline-driven environment at a major metropolitan newspaper.

Indianapolis, Indiana Area

• Edited book copy and code for technical publications.

Louisville, Kentucky Area

• Managed a team of clerks who reported on sporting events and collected scores from around the region to publish results and high-quality round ups in the morning sports section.
• Coordinated and edited the newspaper's "scorecard" page that included box scores, results and standings from the previous day's sporting events.

Bachelor Of Arts, Political Science

Activities and Societies: Lambda Chi Alpha

Education record