Chiphé Holas Email & Phone Number

New York, NY, US

The industry’s first cyber risk management platform, built to help businesses mitigate risk through the entire lifecycle.

Remote

-Responsible for the complete post-sales lifecycle for a variety of Enterprise and Commercial accounts (30 total). -Serve as a trusted advisor helping customers derive maximum value from their investment in a full cycle incident management platform.-Partner with Pre-Sales, Solution Architects, and Technical teams to develop and deliver quality.

Taking a short break from the workforce to recalibrate, rest, pick up new interests, spend time with family, and travel!

Jersey City, New Jersey, United States

• Be a trusted strategic advisor/consultant for clients in portfolio and drive continuous value of Rackspace products and services.
• Coordinate with Business Development Executives, Product Managers, and Partners/Vendors to increase wallet share & cross sell services that fit the customer needs and align with business outcomes.
• Contribute to both the overarching strategy and the tactical details of client initiatives, implementations, new services.
• Serve as a leader on all client inquiries, requests, professional service engagements/projects and escalations/outages.
• Manage customer agreements with partners & vendors (EDP, resell, Marketplace, Private offer, Volume discounts.)
• Facilitate Monthly Cost Optimization, Service Reviews, QBRs and internal Account Service Reviews.

Virtual

• Serve as single point of contact between Alorica technology teams and Client technology teams
• Thoroughly evaluate client requests based on current environment and capabilities associated with solution offerings to ensure that internal support staff can develop and execute effectively the expected outcome
• Assist with client facing IT communications during outages as needed (provide updates, ETR, and communication via client bridge)
• Serve as a client advocate ensuring quality and delivery of service for IT initiatives
• Ensure completion and submission of RCA’s per Client SLA
• Maintain Client Portfolio/Playbooks via Service Now Knowledge base containing topology diagrams, summaries, application matrix, and desktop configuration.

Virtual

-Analysis and reporting of incident trend data to identify and eliminate repeat incidents.-Initiates actions to fix potential interruptions to service identified during proactive and trending analysis of the IS infrastructure's configuration items, incident records, and alerts.-Production of statistics and reports to demonstrate where possible repeat.

Telecommute - Miami FL

-Performs Supervisory/Management duties overseeing the day to day operations of the Incident Management team. (4 Employees)-Build/maintain seamless relationship between the IT Service Desk and IT Incident Management Team.-Responsible for Change Management/Problem Management.-IT Service Catalog maintenance (ServiceNow).-Responsible for all aspects of.

Miami/Fort Lauderdale Area - Telecommute

-Served as IT POC for top revenue accounts in the Retail, Hospitality, Finance, and Communications space.-Maintained client relationships. Handle client IT escalations/requests. Coordinated IT resources to meet any client demands.-Assist with developing solutions, determine costs, assigning IT resources for client infrastructure changes, audits, and other.

-Responsible for day to day IT operations for a large wireless communication client.Managed IT operations for 7 locations throughout Latin America, Central Asia, and the US (3000+ users). -Coordinated all client requests, served as POC for Sev1-3 level outages.-Lead client facing Enterprise Fault Management team comprised of voice and network engineers in.

Yuma, Arizona Area

-Responsible for all day to day IT departmental operations.-Worked directly under Director of Information Technology and closely with, Assistant VP,SVP of IT.-Managed an IT Department of 2 IT Technicians-Responsible for coordinating projects and initial launches for new business.-Kept inventory and ordered hardware software including PCs, peripherals and.

Yuma, Arizona Area

-Provided technical assistance for students and all levels of faculty and staff. (software,hardware, proprietary school systems)-Support for campus events (AV equipment, Laptop, PC, Presentations)-Responsible for troubleshooting and repair of software/hardware/network problems campus wide.-Performed backups. Imaged computers/servers.-Provided basic.

Certificate, Information Security

Associate'S Degree, Computer And Information Systems Security/Information Assurance