Kenneth Shafer Email & Phone Number

Bothell, Wa, Us

Bothell, Wa, Us

Us

Us

Wenatchee, Wa, Us

Bellevue, Wa, Us

Kenmore, Washington, Us

Managed and implemented several projects at Northshore Utility District including a complete $600k infrastructure overhaul and $450k Customer Information Service (CIS) ERP platform. Introduced the organization to remote access computing just prior to the COVID pandemic. Enabled telecommunications integration for the organization between their traditional PBX phone system and a VoIP system via Microsoft Teams and moved it to G12 Communications to eliminated the PBX. Managed an annual $1 million annual budget and reported twice monthly to the Board of the Commissioners. Created an IT ticket management solution via SharePoint. Helped in promoting change physically and digitally by replacing the District's website. Kept the organization on point and relevant for its customers with strategic planning and organization. Downsized the IT staffing four staff members including GIS.

Seattle , Washington, Us

Responsible for the day to day operations of internal network of over 95 users, 8 servers (including virtual and physical servers) with an IT staff including one Network Administrator, a Trainer and support. Reported directly to the COO.

Seattle, Washington, Us

Managed a 50 + user network with 5 virtual servers on VMWare. Implemented a comprehensive security upgrade to include hardware, software, and written policies with audits and attestation. Migrated Exchange and document storage to Office 365 and specifically using SharePoint. Managed ShareTel phone system.

Responsible for supporting day-to-day IT operations for the firm. Primary role is the responsibility for the efficient and orderly operation of the IT infrastructure and all systems. Responsibilities generally include technical support and systems administration - configuring and maintaining a Microsoft Windows operating system and network environment; maintenance , enhancement and staff training on ProLaw, the firm’s document and case management software; ensure that all electronic firm documents are safeguarded and secure to mitigate risk; network documentation and project management.

I consult for large and small Enterprise networks within the state of Washington for Technology Solutions. I am a 20 year veteran within the computer industry with a wide range of skills and knowledge.

I managed four Tier II/Tier III technicians and a Helpdesk support technician in daily support of up to 40 managed service clients. With the use of Continuum MSP and AutoTask software I monitored, maintained and resolved all technical issues in a preventive manner and some in a break/fix manner. Well versed in several server operating systems to include Windows 2012, 2008, 2008 R2 and Windows Small Business Server 2003-2011 as well as various desktop operating systems from XP Pro to Windows 8. Managed all backup solutions including cloud based solutions such as Doyenz, Mozy and Jungle Disk. Created, managed and completed projects for clients from server/exchange migrations to installing servers and/or workstations, web servers and services. I monitored and maintained technician’s dispatch/calendar and evaluations. I built a solid team who were responsive, responsible and proficient. My leadership style was to lead by example and promote from within.I was responsible for meeting with client owners and directors to report on their current networking operations, security and backup status.As the Business Development Manager/Sales Engineer, I worked on the company’s web site and Search Engine Optimization (SEO) to develop credible leads that I could use in obtaining new clientele. I would then meet with those leads and develop a relationship that would allow me to review their current networking environment and propose changes that would enhance their business operations and productivity.

Kihei, Hi, Us

I manage and maintain the company’s 57 servers (7 hosts and 38 virtual servers via Hyper-V) to include a clustered Exchange 2010, DFS Management, and Window Deployment services. I build, maintain and manage all Remote Applications via Terminal Services. I design, build, and manage Windows Install images via PXE using Windows Deployment Services for rapid deployment of new/re-imaged desktops and laptops.Track and manage all connectivity for LAN and WAN to include MPLS, and VPN via FortiGate.Track and manage all system audits to include software licenses, servers, desktops, users, circuits, and overall network topology. All user change requests flow through me for creation and termination.Manage the company’s Helpdesk to include trouble tickets via calls, e-mail and/or IM (OCS.) I conduct Regional and Corporate training sessions remotely or on site for software ranging from MS Office 2010 to OCS/Lync.Design, create and manage all reporting via the financial accounting (eCMS) that resides on an AS400 via Desktop Intelligence and ensure automated delivery of reports via Web Intelligence.I am directly responsible for three of the seven regional offices, to include the corporate office. I track, manage and provide a monthly cell phone usage report to all regions equaling $360,000.00 annually.

As the Senior Network Engineer I installed, maintained and resolved issues with business customer’s LAN. WAN and VPN connections. I also installed, maintained and managed business customer’s network, server and workstations for both Windows and Novell platforms to include Backups, Exchange and GroupWise Servers. For larger business clients I was subcontracted out as their permanent IT staffing needs. I also installed maintained and resolved issues for Shoretel Phone Systems, contact centers and call centers. I performed regular maintenance on company-wide servers and software.

Tacoma, Washington, Us

I held three positions at this medium size law firm. First as the Manager of Information Technology (MIT) and a Certified Novell Engineer (CNE), I was responsible for design, installation, maintenance and system administration of a Novell based local area network (LAN) consisting of six servers (four Novell and two O/S 2) with sixty-four workstations. I performed daily maintenance on the network keeping server and workstations fully functional and operational, while maintaining system security. I conduct regular training sessions for all staff and attorneys to include an Associate training program, wherein I instruct them on computer operation and techniques to increase individual productivity. As the MIT it is my responsibility to research, budget, and purchase IT solutions continually planning for future growth. I designed and maintain an MS Access Client Database, and built macros, menus and toolbars in MS Word. I also created hundreds of document assembly forms using HotDocs. These forms were then connected to the Client Database to centralize data input. Possess a high level of expertise and the ability to train in the following software applications: Novell versions 3, 4, 5, and 6, GroupWise 4, 5, and 6, Microsoft OfficeI also served as the firm’s Accounting Manager where I supervised the firm’s Bookkeeper and Billing Coordinator. I monitored and managed day to day accounting activities, billing cycles, management reports and budgeting. Finally, I was the Operations Manger wherein I manage the day to day operations of the firm. I worked closely with the HR Director and the President of the firm. I also held the position as the Chairperson of the Quality Control Committee wherein I oversee all efforts to maintain the Quality of the work product generated by the firm, client relations, and working environment.

Certified Novell Engineer/Administrator

High School Diploma