- Designing and implementing front-end features for the club's website.- Maintaining and updating the club's website.- Troubleshooting and resolving website issues.- Developing and managing social media strategies to enhance brand presence.- Creating, curating, and scheduling content across multiple platforms.- Handling daily front desk operations and engaging with members to ensure a positive experience.

- Achieved Superhost status by consistently earning outstanding 5-star reviews from guests.- Managed a top-rated, guest-favorite unit in the Lynnwood area.- Maintained a 100% response rate, ensuring timely and effective communication with guests, well above the required 90%.- Maintained a 0.0% cancellation rate, demonstrating reliability and commitment to guest satisfaction.

- Managed a rental property, focusing on delivering exceptional hospitality and creating a memorable stay for guests.- Conducted thorough market research to select the ideal location for the Airbnb unit, balancing guest demand and local market conditions.- Researched legal requirements and established Zepher LLC, ensuring compliance with Washington State regulations for managing the property.- Handled all bookkeeping and accounting responsibilities, maintaining organized financial records and ensuring smooth operations.- Designed a guest book to enhance the guest experience.- Maintained high standards of cleanliness and attention to detail to exceed guest expectations.- Managed guest relations with prompt and effective communication to build a strong reputation through exceptional service.

- Operating Behringer X32 digital audio boards during live worship and events, overseeing 10 instruments in large auditoriums and ensuring impeccable audio for audiences exceeding 100 people.- Swiftly resolving technical challenges, training to new team members, contributing to SOP updates.

- Collaborating in a two-person team to develop Edmonds College’s AI chatbot. Actively involved in training, intent creation, and designing responsive chatbot interactions using Dialogflow.- Ensuring 24/7 assistance for over 1200 monthly users. Reduced manual labor by guiding users through common issues within the chatbot, significantly lowering IT ticket requests.- Documenting codes comprehensively for efficient future maintenance and continuous improvement.

- Implementing and documenting best practices in troubleshooting, system maintenance, and user communication, resulting in a 30% reduction in escalations for hardware, software, and network issues.- Delivering exceptional IT support to over 3000 faculty, staff, and students across multiple channels, consistently exceeding customer expectations and ensuring high levels of user satisfaction.- Coordinating with 8 IT teams (approximately 35 members) using MOJO Helpdesk, Okta, Transact, Instant ID (Entrust), and Google Workspace for seamless issue resolution and project delivery.

- Applied analytical skills using Excel to optimize inventory management, strategically adjusting stock levels to boost sales and streamline operations.- Collaborated effectively with a team of 6 store members to develop and implement innovative strategies, resulting in a 40% increase in customer interactions within 6 months.- Provided valuable insights for product development, leveraging analytical data to influence inventory decisions and refine product offerings.- Demonstrated strong communication and interpersonal skills while representing the brand, fostering positive customer relationships, and ensuring a superior customer experience.- Engaged in continuous learning and training to stay updated on product features and industry trends, demonstrating dedication to professional growth and adaptability.