Chirag Bhalla Email and Phone Number

• Lead and supervise a team of 20-25 associates in inventory control counting strategies and maintained accurate records of employee labor hours.• Manage staff on shift, fairly assigning tasks, leading meetings and overseeing completion of duties in line with requirements.• Develop and execute weekly/monthly action plans to improve inventory accuracy along with working with area manager to review and update standard operating procedures.• Ensure consistency, monitor associate performance for the department and provide process feedback to associates.• Collect and analyze root cause data to strategically plan and forecast inventory defects including theft.• Consolidate data through database and create bowling charts and pivot tables in MS Excel including start and end of day report.• Trained new hires in Amazon practices, procedures and motivated staff by creating initiatives toimprove their performance.

• Collected $13k-$15k per month from parking tickets which led to me being in top 3 collectors every month.• Handled 70-80 customer calls per day providing comprehensive, personalized, and friendly service to ensure customer retention and satisfaction.• Adhered to and thoroughly familiarized myself with all company rules and policies to accurately answer customer questions and solve their problems in a quick and efficient manner.• Documented all customer conversations and details into the company’s customer service software for future reference.• Worked with my team to handle outstanding issues and troubleshoot problems pertaining to escalated customers.• Trained 4 new employees in customer service script recitation, conflict resolution and data entry practices, to ensure their smooth onboarding.

• Successfully handled customer transactions, including deposits, withdrawals, money orders and cheques • Maintained proper daily records of monetary transactions and balances in the bank • Maintained friendly and professional customer interactions • Processed at least 15 to 20 customers per hour accurately and with extreme attention to detail • Received positive feedback from surveys from clients.

• Organized racks and shelves to maintain stock and store visual appeal, engage customers and promote specific merchandise.• Helped customers complete purchases, locate items, and join rewards programs to promote loyalty, satisfaction, and sales numbers.• Maintained inventory using company inventory management software and used it to manage excess and ageing goods as well as predict demand for incoming goods.• Organized a training program for 5 new employees to prepare them for daily operations.• Awarded as ‘Employee of the Month’ 6 times for attributes such as inventory management, punctuality and positive customer feedback.