• Worked in the preopening stage of the resort and prepared the SOPs and set up all the policy regarding reservations and bookings. • Developed the marketing plan including the monthly social media calendar.• Performed check-in and check-out operations and prepared the daily activities plan for the guest,• Set up the SOPs and checklist for the housekeeping department.• Performed cold calls to guests prior to opening, calling MICE client (event planners).• Responsible for OTAs (MakeMyTrip, Booking.com)• Prepared menu for Buffet and Ala Carte.• Made reports (food cost, restaurant consumption report)