Steered diverse responsibilities including Project management, Vendor Negotiation, Strategizing Plans, Managing the Core Application or Policy Admin System, CRM Application, RPA Systems.• Managing the Development & End to End Maintenance & driven Projects of Core Applications of TATA AIA i.e. OLAS (Policy Admin System), CRMNEXT CRM and RPA (Automation Anywhere).• Implemented new Automation process via RPA reducing manual efforts.• Managed detailed tasked required to deliver high… Show more Steered diverse responsibilities including Project management, Vendor Negotiation, Strategizing Plans, Managing the Core Application or Policy Admin System, CRM Application, RPA Systems.• Managing the Development & End to End Maintenance & driven Projects of Core Applications of TATA AIA i.e. OLAS (Policy Admin System), CRMNEXT CRM and RPA (Automation Anywhere).• Implemented new Automation process via RPA reducing manual efforts.• Managed detailed tasked required to deliver high quality solutions leveraging the appropriate technology of Artificial Intelligence, Intelligent Automation & Machine Learning applying the scrum framework principles.• Initiated Optimization projects for automation of reports, launched new High Availability servers, Reduction of Support tickets by 90%. • Involvement in Technical and Non-Technical calls with the Vendors and business users.• Managed accurate cost and resource estimates and delivering against agreed budgets maintaining techniques to manage multiple project teams on-site in a matrix organization.• Part of Strategy Group for defining the IT Road map for future• Involved in increasing the NPS (Net Promotor Score) with marketing/Customer service team• Involved in SCM with various outsourced Vendors for reviewing the SLA and performance every quarter Show less

IRIS & GENIUS applications are Policy administration systems used by QBE. Have handled team for Application Maintenance & Application Development pool. Played a major role to control the tickets with SLA. Developed few tools for system on AS/400 for handle issues like ASP% of system and scheduler monitoring. Good Knowledge of GENIUS & IRIS application system. Resolved the tickets within agreed SLA. Involved in performing the RFS Audit for other applications ensuring that quality of deliverables… Show more IRIS & GENIUS applications are Policy administration systems used by QBE. Have handled team for Application Maintenance & Application Development pool. Played a major role to control the tickets with SLA. Developed few tools for system on AS/400 for handle issues like ASP% of system and scheduler monitoring. Good Knowledge of GENIUS & IRIS application system. Resolved the tickets within agreed SLA. Involved in performing the RFS Audit for other applications ensuring that quality of deliverables is good across the applications.Worked on Guidewire Claimcentre application for QBE North America. Claimcentre application handles and process all the claims for QBE-EO and send to downstream Policy Administration System i.e. IRIS & GENIUS. Handled a team of 5 resources and was responsible for AM & AME delivery. Ensure the resolution of the tickets by team within agreed SLA. Performed role of Cross tower Champion from Claimcentre for doing the Impact analysis on CMS for the RFS from other towers like IRIS, Genius. Show less

Project & Role Description: Capgemini supports the supply chain manufacturing of Baxter. Following were the tasks, I was involved in this project:- Daily checkups of the JDE Finance interface reports (Daily/Monthly-end).- Month-end CID errors resolution.- Tickets handling/resolution related to JDE Finance interface.

Worked on both development & Production support activities, troubleshooting pre and post implementation of the modules. Analyzing and understanding the business process and insurance domain. Worked on automation of EOD jobs and automation of different processes for users.Modules worked on: Reduction in interest free period and interest rate, Reinstatement Interest Calculator ,Advance Coupon, Cash Dividend, Pre-Approved Offer Generation of Policy change letters, Annual Bonus letters… Show more Worked on both development & Production support activities, troubleshooting pre and post implementation of the modules. Analyzing and understanding the business process and insurance domain. Worked on automation of EOD jobs and automation of different processes for users.Modules worked on: Reduction in interest free period and interest rate, Reinstatement Interest Calculator ,Advance Coupon, Cash Dividend, Pre-Approved Offer Generation of Policy change letters, Annual Bonus letters generation, APL Interest Calculator, Juvenile Ownership Change Automation, Vernacularization (Generating letters in different languages), Guaranteed Addition, Ordinary Life Annuity. Show less

Project & Role Description :The application was used for handling the auction for vehicles. Application was designed for performing auction and related processes. Processes are registration of dealer and vehicle, buying and selling of vehicles etc.