Chirag Srivastava

Chirag Srivastava Email and Phone Number

Actively looking for an opportunity @ Everise
Chirag Srivastava's Location
Ghaziabad, Uttar Pradesh, India, India
About Chirag Srivastava

Chirag Srivastava is a Actively looking for an opportunity at Everise.

Chirag Srivastava's Current Company Details
Everise

Everise

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Actively looking for an opportunity
Chirag Srivastava Work Experience Details
  • Everise
    Application Support Specialist
    Everise Jul 2023 - Present
    Gurugram, Haryana, India
    Providing technical support to all the In-house users of Everise.FortiClient and FA tool for VPN log analysis.Resolving problems with wired/wireless connectivity,remote desktop access and remote network connectivity.Resolving issues with Citrix,VMWare & Avaya Softphone Applications.Coordination with network , Server and Telecom team to resolve end user concerns.Use remote tools to troubleshoot and fix user problems.Working on Incident and Service requests.Coordinate with third-party vendors for additional support.Identify and escalate priority issues to appropriate channels.Maintain logs of customer interactions, issues, and resolutions.
  • Pisoftek
    Application Support Specialist
    Pisoftek Apr 2022 - Feb 2023
    Noida, Uttar Pradesh, India
    Responsible for cloud-based Applications such as MS, Cheetah Messaging, and experiences.Providedsupport by communicating with the end customer to resolve all incidents within the allocated SLA.Checking the Domain delegation, generating the CSR, and installing the SSL Certificates.Checking different kinds of alerts when itʼs triggered and resolving by following the playbook.Have experience managing tasks through Salesforce CRM, JIRA.analyze regular campaign performance reports that include opens, clicks, conversions, revenue, revenue lift,unsubscribes, etc.Communicate with foreigner clients related to their issue.Have the exposure to run the query on Splunk to find out the issue in failed campaigns/imports/export.
  • All In One It Solution
    Technical Support Specialist
    All In One It Solution Apr 2020 - Apr 2022
    Noida, Uttar Pradesh, India
    Helping clients to understand the CRM.Ask customers targeted questions to quickly understand the root of the problem.Providing step by step technical help, both written and verbal.Demo for the CRM and tools on call.Website hosting on IIS.Managing clientʼs databases.

Chirag Srivastava Education Details

Frequently Asked Questions about Chirag Srivastava

What company does Chirag Srivastava work for?

Chirag Srivastava works for Everise

What is Chirag Srivastava's role at the current company?

Chirag Srivastava's current role is Actively looking for an opportunity.

What schools did Chirag Srivastava attend?

Chirag Srivastava attended Its Engineering College, Greater Noida.

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