Key skills include:-Working knowledge and ability to troubleshoot, support all incoming queries relating to computer systems, software, network/hardware issues and ticketing systems-In depth, technical service experience including diagnosis, repair, upgrade, installation, testing of hardware, software, network peripherals and break/fix computers-Agreeable knowledge of windows and mac operating system-Processing of service requests by email, phone, and manual entry-Excellent technical support.-Assets Management (Hardware inventory on the side).-Coordination between client and 3rd party vendors for hardware installation on the side.- Excellent oral and written communication skills-Demonstrate strong customer service skills and achieve a high degree of end-user satisfaction- Ability to multitasking
Listed skills include System Administration, Technical Support, Network Engineering, Computer Hardware Installation, and 29 others.