People Management - Promote and reinforce core values, policies, mission, vision, and goals with their teams, mentoring, coaching, and guidance for operations leadership layer positions.Business Development & Account Governance - the variety of metrics to successfully manage software development, using the account governance model, healthy business relationship with customers Business unit strategies - Develop career plans, business unit collaboration, operational and business strategies related to the roadmap of the clients Department interaction - ensure alignment on topics impacting Operations and build strategies, Financial health - direct labor margin, the health of the center, review processes Executive communication - account or revenue., revenue changes, strategic plan for 3Pillar organization operation and growth

Around 17+ years of experience in the IT Industry & Consultative services. Growing people to become Industry-standard leaders with a client focusStrong focus on working in accounts from advent to delivery, making it cyclic for success.Managing big work portfolios in Software & Platforms including retail, parking, travel, garments, insurance, blinds, VOD, Education) and banking solutions. Technology Focus: .NET technology but evolved with AWS services, DevOps tools, and notable exposure into Python, NodeJs, UI technologies like AngularEngagement Focus:Customer Engagement and Relationship ManagementPortfolio & Risk ManagementBudgeting strategy, P&L Ownership with Accounts, Monitoring PipelineProduct Development and Delivery guidelines/managementNPS of a portfolio of accounts, Margin Tracking, and Revenue growthTeam coaching and succession planning, Creating leaders across the organizationConceptualized, designed, developed, and implemented enterprise-wide business solutions to enhance the operational efficiency of the organizations.Product discovery, management, and developmentProgram, Account and stakeholder managementHandled and worked with team’s globally - US, UK, China, and JapanAgile mindset, managing SDLC successfully (Agile, Kanban, etc.)Team Management (includes, improvement, mentoring, coaching[emotional, professional, conflict, etc.])Adroit at the customer, cultural alignment, product mindset, and design focusIntegrations and Acquistions: Coordinating and supporting integration, tracking, and processes for new acquisitions

Managing big work portfolios in Software & Platforms including retail, parking, travel, garments, insurance, blinds, VOD, Education) and banking solutions. Engagement Focus:Customer Engagement and Relationship ManagementPortfolio & Risk ManagementBudgeting strategy, P&L Ownership with Accounts, Monitoring Pipeline

- Responsible for client delivery and engineering optimization (both technical, product and process)- Work with business and technology leaders and recommend right solution approaches to meet 3Pillar's core manifesto- Supporting pre-sales activities by proposal building, client presentations etc.- Leading key accounts, people, creating business expansion opportunities.- Following 3Pillar's WIG diligently- Building and Managing healthy performance focused different sized off-shore and on-shore teams [contextual multi-switching]- Delivery management using Agile methodology, working with risks, mitigation steps and on-time consistent quality delivery- Focus on account growth by strategic planning, brainstorming with teams and long-term sustained relationship with all clients- Working with Resource Management for resource planning- Playing a key role in Naked Consulting with clients- Mentoring & empowering employees through internal team work and guiding them to client projects- Overseeing Delivery and different delivery models - Multiple context switcher- Working with and managing enterprise applications (private / public hosting)- Engineering Health Index strategy, - Ensuring tracking of KPI with Engineering and Sales- Thought practice on UX, Architectural audits- Ensure of Agile lifecycle management outlook in all engagements across Engineering- Coaching, training, mentoring colleagues and folks - Strategizing delivery and team management, experience in recruiting, building and ramp up of the teams, interaction with technical leads and product owners, risk mitigation plans- Working with the team on product mindset, cultural awareness in global teams, global trainer- Client handling and training, resource augmentation, conflict resolution and team guidance- Working with Products and stakeholders, understanding the business needs and outcome, doing product management with onshore and offshore teams

• Agile management of teams working from US, Romania and India in development and QA• Technical deliverance• Technical huddles of teams for increased development throughput• Increased velocity of team within 5 Sprints• Did Account management with business development and governed proper budget• Helping leads to do requirement Analysis, affinity estimation etc. • Involvement with strategies with global leadership• Scheduling, Estimating and Tracking of tasks, Change and Configuration Management, Service-oriented with clients, suppliers, support functions, business, and steering committee, Service Delivery Management with adherence to SLA• Superior track record in handling end to end Development Management activities including capacity planning, estimation and prioritization, execution and delivery, risk management and stakeholder communication across multiple accounts and various geographies, monitoring of services

• Operationally supported a team of 8 people in their interaction with third party vendors, and improved process efficiency unto 20%• Managed a team of development, QA and support for2 years, worked on team coordination• Achieved successful deployments, data center changes and various releases with maximum availability• Spearheaded strategic initiatives for the client and improved the team engagement by 40%• Headed the Support/Operation vertical to deliver a record minimum throughput of 20 days to customers across all engagements• Operations Manager Support and helping team in interacting with third party vendors, overseeing deployment and QA/QC teams• Managing the release cycle & planning, coordinating with business analysts for the same• Managing the Support/operation vertical to deliver minimum throughput to customers across the engagement• Keeping the team revved up and add a lateral and strategic thought to the views of all• Helping the team in service transition and operation activities, helped in close coordination between Portugal, India and UK teams • Did Account management with business development and governed proper budget

• engagements managed were in domains Banking, Online travel and Hospitalization• Handling technical business domains like hotel, banking and VOD industry and developing projects through various design patterns (adapter, factory, MVC-Swagger)• Aligning with the various developments team as a scrum master• Keeping the teams revved up, helping them in daily activities or work or channeling them to the solution• Agile Scrum Practitioner in Support & Development projects

• Excel Automation in VBA, It also involved doing some Microsoft Access programming• This project involved creating COM objects from .NET for communication with Microsoft Excel and Windows Workflow Foundation was used for maintaining user access procedure • Parallel Source Code Management was done using SVN & JavaScript, JQuery was used for business validations. For ORM, N-Hibernate is being used. Excel Communication Tools like COM Interop, Aspose, SpreadSheetGear, NPOI and StyleXLS we also used after analysis

Was into .NET technology development with the DOTNETCOE group in Infosys. Some Examples of my work are mentioned below - 1. Window’s mobile application s for hand held PDA to be used in TESCO stores. Part of the mobile development team at Tesco. I was involved in developing and supporting software’s written in Compact Framework 2.0 for Intermec 751 and Symbol MC 50/70 devices. SQL 2000 was used for database communication. As a part of this project a build management application and web service were also developed. The application was localized in the languages mentioned above2.Worked with a life sciences application which directly interacts with various diabetes instruments (glucose meters, insulin pumps etc). Learned details on Diabetes, Risk & Hazard Management and Defect Prevention under FDA and HIPAA regulations, .NET 2.0 and SQL 2005 were used during this project.3. Worked on a forecasting tool for buying and storage of products in Publix stores. Group of 4 involved in making a forecast review intranet ASP.NET application with VB.NET and Oracle 9i, the project involved Web Services for communication.