Chirag Dholakia Email & Phone Number

Thane, Mh, In

Thane, Mh, In

Mumbai, Maharashtra, India

• Managing sales lead data• Following up on Management courses Inquiry• Selling Management courses• Working on Lead square and Sales Force• Enrolling applicants and students on in-house data management application• Reaching sales target on monthly basis• Implementing strategic sales plans to acquire sales

Mumbai, Maharashtra, India

• Escorting Indian groups and FIT tours in various countries• Aiding in sales in company branches at different locations pan India.• Selling Tour Products, meeting weekly targets of 10 lakhs• Leading the branch sales team in generating sales by providing practical on ground information.• Managed all prior confirmations for hotel/restaurant bookings• Informing guidelines of social behavior in respective countries, also sharing history geography of the destinations.• Assisted in airport & immigration procedures and ensured the coverage of the entire itinerary• Coordinated with local tour operating agencies to ensure smooth running of the tour

Thane

Looking after overall operations and administration of the banquet hall.Managing manpower and labor costs, Building catering menus, Handling inventory, Promoting the hall, Handling enquiries and follow up, Control of banquet equipments, supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

Mumbai

Led Indian groups and FIT (Frequent Individual Traveler) tours in various countriesManaged all prior confirmations for hotel/restaurant bookingsStudied the guidelines of social behavior in respective countries, and explained the same to guests prior to each tour as well as during each tourAssisted in airport & immigration procedures and ensured the coverage of the entire itineraryCoordinated with local tour operating agencies to ensure smooth running of the tourLooked into general information on respective countries and followed the same during toursCoordinated with local guides to provide safe entertainment and informative tours

Copthorne, Gatwick, West Sussex, London

Managed the check-in and check-out of hotel guestsHandled all cash transactions/accounts of the hotel; prepared managerial reports for the dayConducted auditing and filed all documents from the days operationsOrganized group bookings, handled guest complaints and met all guest needs to provide complete customer satisfactionConducted up selling of hotel rooms and booked reservations for check-in guestsCovered shifts as Duty manager & ensured smooth operations of the department at all timesSupervised all department operations as duty manager, underwent cross training in Restaurant & Bar and ensured that all systems were ready for next days' operationsWorked on Fidelio 6.20

Blackpool, England, United Kingdom

• Set up the banquet rooms and managed functions for up to 600 guests • Set up different types of buffet such as Finger buffets and sit-down buffets• Undertook cross training as a Food & Beverage assistant in the restaurant• Assisted Supervisors and Managers throughout function operations • Created new concepts under the guidance of the Hotel Supervisor• Trained new employees that joined the department

Postgraduate Degree, Hospitality Administration/Management

Post Graduate, Hotel Management

Bachelor'S Degree Hotel & Tourism Management, Hotel & Tourism

Bachelor'S In Hotel & Tourism Management, Hotel, Motel, And Restaurant Management

Parallel courses: Diploma in Front Office and Food and Beverage from American Hotel & Lodging Association / Diploma in Hotel Management