Chirag Mehta Email & Phone Number

Throughout my 15+ years in the mortgage and finance industry, I have developed a true passion for delivering excellence in every aspect of my work. With a diverse background spanning various roles, I have gained extensive experience as a broker, team manager, and member of the senior leadership team. Building strong relationships with clients, lenders, key stakeholders, and, most importantly, staff members has been a cornerstone of my success.As a seasoned broker, I have successfully facilitated countless transactions, helping individuals and families achieve their dreams of homeownership. Additionally, I have effectively managed and led high-performing teams, fostering a collaborative and goal-driven environment that has resulted in improved operational efficiencies.Overall, my commitment to excellence and my ability to forge meaningful connections with all parties involved have been instrumental in my accomplishments in the mortgage and finance industry.

Listed skills include Time Management, Team Leadership, Leadership, Customer Service, and 5 others.

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  Director Of Operations

  True North Mortgage

  Aug 2016 - Present - Calgary, Canada Area

  • Oversee sales and operations of over 11 retail locations across Canada• Work directly with in-house lender team (THINK Financial) with over $5 Billion in Mortgages under Administration and over 15,000 active transactions • Work directly with CEO and leadership team to develop processes for brokers, client services and lender interactions, and responsible for internal and external testing and rollout • Drive operational performance through processes management and improvement, resulting in positive change for the customer, employee and company• Created a list of best practices for mortgage agents in support of client service, including clients’ privacy policy, initial underwriting of a deal, looking for red flags in an application, mandatory due-diligence requirements for agents that enable them to meet or exceed criteria of all different regulators across Canada• Manage client services for a brokerage that handles over $3 Billion per year in volume — it takes someone who cares, with an understanding of how to manifest a solid service reputation through each and every interaction to help lead the industry in 5-star reviews• Develop and implement all company policies and procedures relating to the daily functioning of corporate-owned branches• Created and wrote many corporate policies, including a ‘red flag’ system designed to detect fraudulent mortgage applications and documents and prevent them from entering the funding process• Shared fraud-detection results with mortgage insurers which have led to uncovering numerous fraudulent deals with other lenders and banks; provided a list of Fake Employers to help insurers flag borrowers who try to apply with other lenders• Personal efforts against mortgage fraud included in recent CBC Marketplace investigation (Season 50, Episode 1)• Address client complaints for a lender that has over $5B in MUA — fostering positive client-lender resolutions that improve both employee and client retention