Ensuite Collection is your go-to private concierge for booking luxury travel worldwide with a focus on exclusive luxury villas. From selecting the perfect home, to finding the best chef, to customizing an itinerary to your preferences - consider it done!

Develop overall company strategy related to high-growth sales performance & sales operations alongside CEOAnalyze and interpret data to determine sales program performance and identify opportunities to grow revenue and operating incomeResponsible for identifying, understanding, and incorporating industry trends and market developments of luxury villa productsEstablish ongoing network of preferred villa partners and work with Listing Manager to implement real time pricing and availabilityCoordinate with cross-functional team of Accounting, Experience, Marketing, and Operations leads to ensure sales plan optimization Oversee hiring of all sales related functions, build future hiring and employee development plans, and create benefit packages

Built and developed relationships with new and existing real estate brokers, managers, and owners of luxury villas to consistently offer top product globally to clients Identified product options for qualified clients, built custom tailored sales proposals, conducted pricing negotiations, and contracted to close business deals; worked in conjunction with Operations and Concierge teams to facilitate guest booking experience Created and led team of international remote support staff to handle client inquiries 24/7 and communicated with villa owners and agents Recruited, trained, and developed team of 10 sales support staff to assist in all business transactions Improved processes and developed efficient sales program to drive high revenue growth 25% quarter-over-quarter Ensured quality and accuracy of company’s 5000+ property listings while working to add additional luxury product into portfolio

Implemented direct connect and provided complete distribution account management for new Wholesale accountsCollaborated with third party switch providers, audited hotel rate plan setup, provided support to Starwood legacy hotels globally

Collaborated with Divisional Leisure Leads and Connectivity Team on the implementation of direct connect with Traditional & Online Wholesale accounts Supported Divisional Teams with contracting wholesalers, managing content, and distribution of the global register supporting renewals Attended in person business development reviews, tradeshows, events, showcases, and expos to support market share gains. Represented Starwood by demonstrating an in-depth knowledge of Starwood's brands and developing businesses and overall company strategyWorked with Divisional Sales and Revenue Teams to validate account management and ensure pricing strategies in key markets for DMCs, Traditional Wholesalers, and Online Wholesalers were in correct alignmentSupported hotels in growth of ADRs and growth (or containment) of revenues in wholesale channels (2016 revenue goal of $910M) Strategically evaluated wholesale business and collaborated with Global and Divisional Leisure Teams to assess business potential of new and existing accounts across all leisure channels Developed global education through tools and best practices across all divisions in support of global contracting and initiation of Static and Dynamic partnerships

Maintained relationship with the five top TMC partners and grew hotel representative attendance to call centers by 40% YoYEducated TMC agents on Starwood updates and promoted properties via virtual webinars and in person sales callsAnalyzed production reports to find and action upon growth opportunities, especially for new Starwood properties

Provided support to three Account Directors/Managers/Specialists on Starwood's top Global Accounts Compiled monthly reports for managed accounts in order to analyze and create business review decks for client meetingsEvaluated group bookings and liaised between client and hotel to close business and ensure customer satisfaction Assisted with maintaining relationship with TMC partners and planned and executed Starwood Day visits for all properties

Provided support to Front Office Director, Managers, Customer Service, and Executive Level teamsAnalyzed customer satisfaction and service recovery’s impact on hotel revenue on a daily basisCoordinated upselling of Macy’s Thanksgiving Day Parade View Package rooms with Executive Level manager

Provided administrative support to Sales team and assisted Catering team with daily tasks needed to execute eventsSupported Corporate Transient Sales Manager and updated production and monthly pace reports Inputted request for proposals into Delphi and worked with Sales managers and clients to facilitate through pipelineConducted competitive site tours and accompanied sales managers during client meetings

Guided tours of the School of Management and served as host for special functionsLiaison between the School of Management and its alumni and friends

Analyzed company financials and performed appropriate accounting work to maximize asset performance and rental income Recommended and deployed improved digital filing system to optimize management and accuracy of lease information Developed and oversaw capital expenditure projects to meet yearly budget

Supported Marketing team with creative tasks, analyzed areas around future hotel openings, and made sales callsAssisted Events and Operations teams during London 2012 Olympics and sustained daily tasksAttended weekly Marketing, Revenue, and Sales meetings to gain a better understanding of company strategies

Enforced all Boston University Housing policies and was responsible for the wellbeing of a floor of 32 residentsPromoted educational and social engagement through events and encouraged residents to explore the city of LondonAssisted Student Affairs team in general office administrative tasks and running social program events

Managed property accounts using QuickBooks and communicated daily with on-site property managersInputted and analyzed data from Guest Ledger and other nightly property reports into Excel spreadsheetsAnalyzed Property Improvement Plan for all properties and tracked invoices paid to each vendor

Secured $100,000 in new projects by conducting follow up phone calls to customers regarding submitted quotationsCreated extensive PowerPoint presentation explaining the purpose, products, and services of the company for use by sales representatives when meeting clientsReviewed effectiveness of current company website and made recommendations regarding appearance and content that were implemented after further discussion

Accompanied attorneys to court to view cases in front of judges to further understand daily activities of the businessCreated an electronic and print "Letter of Intent" form for parents of special needs childrenTranscribed five dictated memos a day from attorneys into letters to clients Compiled additional legal information for clients to add onto new company website

Supervised 25+ Junior Volunteers in the program by signing them in and directing them to workDischarged patients, assisted in pharmacy, filed paperwork in medical records officeOperated front desk of hospital including answering phone calls and directing families to patients