- Conducted commercial due diligence (CDD) on digital engineering services firms- Supported a newage fintech and logistics SaaS provider on their India and SEA GTM- Advised Insuretech aggregator on enhancing tech platform performance, architecture to support ambitious (>3X) user growth

• Advised a leading Middle East Retail Conglomerate on Sourcing enabled IT Transformation• Advised a Top 3 US Credit Rating Agency on establishing an RPA Center of Excellence and managing a third party implementation partner• Managed an RPA POC (design to implementation) for the Financial Planning & Analysis group of a global energy management and home automation firm• Assisted a large Monetary Fund in transforming their IT infrastructure operations from staff augmentation to managed services, providing an opportunity to save 50% IT spend for the next five years• Operating as an extended part of client's team, strengthened the IT Sourcing Governance function for a large US Insurance Service Provider by establishing financial & performance management capability and redesigning the purchase order process; this led to 15% time reduction in gaining work order approvals• Developed a digital partner Strategy for a healthcare plan provider that matched the client's application support and infrastructure hosting needs• Created a sourcing strategy to modernize a public sector agency's services portfolio and gain an overall 15% savings in IT spend over 5 years• Worked with the World Bank to conceptualize and demonstrate the functioning of an ICT Center of Excellence in Uganda, with an aim to catalyze digital product innovation in the country and digitally transform the public services delivery• Worked with multiple multilateral institutions (such as USAID, Commonwealth Secretariat and Helvetas) and public sector agencies in Moldova, Albania, Uganda, Kenya, and Trinidad & Tobago to improve country competitiveness in service trade, IT products and BPO export

Key Engagements:• Consulted a leading IT Service provider on its Pricing strategy in Singapore, China and Thailand. This included conducting secondary research and primary interviews with various operational and strategic heads of the top 3 IT Services to understand Macroeconomic Overview, Market Sizing, Pricing strategies, USPs and workforce pyramid. Further, built a detailed Data Model to analyze cost stack and pricing parameters that included workforce pyramid, payroll, non-payroll, utilization, contingencies and operational margin • Assessed a low-cost BPO delivery location for a leading IT Service provider, helping them to scale up to 2000 resources. This included a detailed assessment of 25 shortlisted cities on the basis of Talent Pool, Investment Friendliness, Risk Profile, Infrastructure, Payroll and Non-Payroll costs. • Designed a national level Skill Assessment Framework for an emerging economy in Asia.

Key Engagements:• As an Account Manager, managed a client account of the largest European Telecom Provider with Annual Billing of upwards £ 6 Million and converted a transitioned project to a revenue generating opportunity, doubling the expected contractual value. Increased client discount offering by analyzing commercial model analysis of a £1m, 3 year ASM deal• As a Program Manager, led a team of 7 contract managers to synchronize contract management account wide. Established the group processes and reorganized data gathering to reduce coordination efforts by 50%. Gained crucial insight into the PMO, risk, issues and slippages of IT delivery in multi- vendor outsourcing

• As a Project Lead, led teams to achieve 100% client satisfaction in integrating technology with client’s health regulatory process and inventory management system respectively. Further, designed and executed process-improvements in client communication to achieve a 30% efficiency increase