Chirag Sood Email & Phone Number

India

ZoomInfo is a comprehensive B2B database and sales intelligence platform that provides organizations with access to accurate and up-to-date information about businesses and professionals worldwide. It offers a wide range of services including lead generation, sales prospecting, marketing campaign management, and market analysis. ZoomInfo helps businesses identify and target their ideal customers, improve sales and marketing efficiency, and ultimately drive revenue growth.• Conduct routine assessments of account health and provide strategic guidance to enhance ROI.• Interact with clients across various campaigns to ensure satisfaction and success.• Compile and deliver comprehensive monthly reports, outlining product usage insights.• Coordinate with clients to understand their objectives and ensure effective service execution, including ZoomInfo Training Sessions, repository optimization, and monthly account health check-ups.• Perform timely follow-ups on payment collections and account health checks to uphold client satisfaction and address concerns promptly.• Conduct quarterly reviews with clients to evaluate progress towards deliverables and address any identified gaps.• Oversee the implementation of marketing initiatives, including strategy-led Emailers and campaigns for hypothesis and A/B testing.• Ensure accounts are renewed in a timely manner and collaborate with clients to identify and capitalize on upsell opportunities.

Chandigarh Area, India

●Working on closing deals and up-sell to achieve company targets and meet customer service standards.●Closing sales by building rapport with potential clients, explaining product and service capabilities, overcoming objections, preparing contracts. ●Working with partners, re-sellers to answer the queries and close renewal.●Expanding sales in existing accounts by introducing new products and Services.●Contacting organization, understanding the requirement and ensure project delivery on time.●Interact with Director/Manager Level stakeholders and Engineers to drive value realization from WizIQ●Understand customer points and help drive escalations by coordinating between Product Management and Support groups.●Handling clients inquiries, escalations and working as the face of business. ●Worked on retention process and gaining customer loyalty towards the organization.●Motivating the team to achieve high standards. ●Monitoring and reporting on standards and performance targets.●Providing prompt and accurate information on team performance.

Mohali

●Providing the technical support to the existing and for new customers as well as selling the products and the services to them.●Handling the live Chat and E−mail queries of the customers for the product and the services.●Supporting the new hires as a mentor.●Maintaining the documents for the customer chat queries for the department.●Maintaining the sale data for the company.●Rewarded as the best employee twice by the organization.●Have earned the Reward and Recognition for best Customer Care Services.

Mohali

●Technical Support Associate: Voice Process, Supporting Customers in resolving technical issues with their Dell Desktops, Notebooks.●Worked as Data Analyst in Tag team in consumer segment. One of the only two teams working in the company dealing with all the tag records on Global level.●Sales: Understanding customer needs and selling Products in order to provide “Total Solution” on first touch under given metrics.●Maintained documented records for all the cases handled in software tool provided by the organization.●Mentored new hires in team for the process related issues.●Have earned Reward and Recognition for achieving more than 80% CE (Customer Experience).●Problem solving and decision making capability, Hardworking and dedicated towards the laid or given target.

Gurgaon, India

Process Associate (Wachovia Banking)a)Processing about 200−250 customer accounts (For Wachovia Banking accounts) in a day.b)Performing checking on daily basis.c)Performing payment run on weekly basis.d)Quality check of 10 % items of a day’s production.e)Taking calls with client.f)Used to conduct cross−training of the team and also training of new hires.g)Taking refresher training.a)Promoted in 18 months to the post of Process Developer, the minimum time frame required for promotion in Genpactb)Appreciated by operations team and the process VP for giving many significant process development ideas.c)Received 3 performance based awards within a period of 2 years (2 times Bronze and one time silver award).2.Process Developer a)Was the part only batch that was selected for OJT in USA for the period of three months for ACE Insurance Company’s process in Genpact Jaipur.b)Have a valid US H1B1 Visa valid till April 2019.Primary Responsibilities:c)Impart instructor lead process training to new joiners for a US based clientd)Manage the new hire team during the training.e)Conducting refresher and vitality Training for older representatives on the operations floorf)Maintaining Training documentation and records of new hire process test scores, test papers, re−verification, ID Database, and process updates etc.