Chirag Sood Email & Phone Number

India

• ZoomInfo is a comprehensive B2B database and sales intelligence platform that provides organizations with access to accurate and up-to-date information about businesses and professionals worldwide. It offers a wide.
• Conduct routine assessments of account health and provide strategic guidance to enhance ROI.
• Interact with clients across various campaigns to ensure satisfaction and success.
• Compile and deliver comprehensive monthly reports, outlining product usage insights.
• Coordinate with clients to understand their objectives and ensure effective service execution, including ZoomInfo Training Sessions, repository optimization, and monthly account health check-ups.
• Perform timely follow-ups on payment collections and account health checks to uphold client satisfaction and address concerns promptly.

Chandigarh Area, India

• Working on closing deals and up-sell to achieve company targets and meet customer service standards.
• Closing sales by building rapport with potential clients, explaining product and service capabilities, overcoming objections, preparing contracts.
• Working with partners, re-sellers to answer the queries and close renewal.
• Expanding sales in existing accounts by introducing new products and Services.
• Contacting organization, understanding the requirement and ensure project delivery on time.
• Interact with Director/Manager Level stakeholders and Engineers to drive value realization from WizIQ

Mohali

• Providing the technical support to the existing and for new customers as well as selling the products and the services to them.
• Handling the live Chat and E−mail queries of the customers for the product and the services.
• Supporting the new hires as a mentor.
• Maintaining the documents for the customer chat queries for the department.
• Maintaining the sale data for the company.
• Rewarded as the best employee twice by the organization.

Mohali

• Technical Support Associate: Voice Process, Supporting Customers in resolving technical issues with their Dell Desktops, Notebooks.
• Worked as Data Analyst in Tag team in consumer segment. One of the only two teams working in the company dealing with all the tag records on Global level.
• Sales: Understanding customer needs and selling Products in order to provide “Total Solution” on first touch under given metrics.
• Maintained documented records for all the cases handled in software tool provided by the organization.
• Mentored new hires in team for the process related issues.
• Have earned Reward and Recognition for achieving more than 80% CE (Customer Experience).

Gurgaon, India

Process Associate (Wachovia Banking)a)Processing about 200−250 customer accounts (For Wachovia Banking accounts) in a day.b)Performing checking on daily basis.c)Performing payment run on weekly basis.d)Quality check of 10 % items of a day’s production.e)Taking calls with client.f)Used to conduct cross−training of the team and also training of new.