Results-driven technology and operations leader with 12+ years of diverse experience spanning Aviation Operations and Information Technology. My career uniquely bridges aircraft operations expertise with advanced IT service delivery, offering a rare combination of technical acumen and operational leadership.Starting in aviation with InterGlobe Aviation Ltd, I mastered multiple critical roles including Certified Aircraft Load Control, SME in Airport Operations, and Safety Auditing before transitioning into Aviation IT projects (Piloting Inform Software from conception to delivery). This foundation enabled me to spearhead technological transformations while maintaining a deep understanding of ground-level operations.Currently leading operations at a prominent Indian crypto exchange, following successful tenures at RealPage and CyLogic, where I:• Direct mission-critical incident response and customer management.• Lead cross-functional teams across IT Operations, Technical Support, and Customer Service.• Implement robust security measures and operational frameworks.• Drive operational excellence through Agile methodologies and ITIL best practicesCore competencies:• Strategic Operations Leadership• Incident Management & Response• Team Building & Mentorship• Application and Customer Support• Process Optimization & Automation• Regulatory Compliance• Change ManagementI thrive on building and leading high-performing teams, optimizing operational efficiency, and delivering exceptional customer experiences across complex technical environments. My approach combines strategic thinking with hands-on problem-solving, ensuring sustainable growth and operational excellence.
Listed skills include Aviation, Customer Service, Load Control, Ramp Safety, and 24 others.