Chirika Gates Email & Phone Number

• As residential project manager responsible for all aspects of a project; managing the costs, timeframe, quality of work, and supervising the work. Hire and manage staff, and coordinate with other workers daily construction.• As Property Manager manage multiple rental properties and act as an Airbnb host on a daily basis. Handle reservations, bookings, check-in/check-out, room assignments, and special request. Monitor all business communications to guarantee satisfaction of customers, vendors, and property owner.

Brunswick, Maine, Us

* Monitor Real Time Display of agents status to provide assistance and ensure adequate phone coverage to achieve service level goal.* Manage urgent response to all communications.* Handle all escalated customer requests.* Back up agent in queues whenever necessary to maintain service level goal.* Review customer service/operations inbox to ensure professional and efficient communications between the departments and identify any unnecessary emails being generated.* Assist in on-going training and development of CSRs for handling all call types from all serviced areas.* Identify regional differences for goal of standardizing policies across regions.* Exercise on-going recognition and award programs that will support a positive environment.* Encourage feedback from CSR team to measure pulse of internal and external customers and share this information with management team.* Track attendance and enforce policy measures including disciplinary action if required.* Execute annual performance reviews.* Handle department reporting and all other duties and assignments as required.* Support performance efforts to achieve a department scorecard of 90% and better.* Responsible for supporting and completing required number of quality monitoring sessions.* Responsible for coaching all team members weekly

Brunswick, Maine, Us

• Supports HR and Operations to fill staffing needs.• Works with recruiting team to follow hiring procedures for open positions.• Screens resumes, conducts phone and in-person interviews of candidates, administers appropriate assessments and reference/background checking, may participate in recommendations for hire (or not hire), and delivers employment offers for position openings.• Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, etc., to identify and attract highly qualified candidates.• Supports internal transfer process, including screening, coordination of interviews with hiring manager, offer letters, etc.• Ensures timely follow up with candidates.• Communicates accurate information during delivery of employment offers (e.g., benefits, compensation, non-compete agreements, working hours, etc.).• Partners with Recruiting Team to ensure compliance with all federal/state laws and regulations, including affirmative action plan compliance, throughout the staffing/talent acquisition process.• Assists with current candidate activity in the applicant tracking system.• Completes daily reports on talent acquisition/employment activities.• Communicates effectively through verbal, written and in-person communication skills

Brunswick, Maine, Us

• Supervise 12 Call Center Administrative Supervisors for the BENEFEDS Program• Verify FS coverage daily• Quality check vendor admin updates daily• Update breaks and lunches based on overtime requests, late arrivals, etc.• Delete schedules for termed agents in IEX • Manage vendor admins (ensure engaged, each admin is working similar number of hours by site, etc.) • Communicate with workforce management client by phone and email, including any concerns with site admins• Offer additional support and training as needed to site admins• Time keeping / payroll of admins • Scheduling immediate coaching times for agents, in advance• Conduct frequent admin meetings• Monitor Real Time Adherence and execute workforce management • Monitor Softphone login and agent readiness state • System down timecoding and management (entering tickets, escalating, etc.)• Interviewing as needed• Candidate Background Check Kick-off• Manage Floor Supervisor floor support coverage at a 20:1 ratio, including updating IEX and ensuring proper rotation of phone time• Determining and scheduling agents for provided voluntary time off and overtime recommendations• Classroom Training rollcall / attendance

Mclean, Virginia, Us

• Counsel employees on issues related to iCIMS (ATS), Background Checks, Adjudications, Tuition Reimbursements, payroll and vendor forms.• Provide guidance to staff and management regarding MAXIMUS processes regarding workflow and proper approvals for audit tracking of HC functions.• Support Tuition Reimbursements, and Employee Referral Bonus programs.• Assist with disability, health, and life benefits, paid time off, and retirement plans.• Monitor systems to identify trends to determine if actions are necessary.• Assist special with projects or managing coordination of HC processes.• Coordinate new hire paperwork and iCIMS tracking to assist with training and onboarding events as part of project startups.• Provide Benefits overview questions.• Provide assistance on internal websites and benefits reporting.• Provide analysis on MAXIMUS policy.

•Manage, coordinate, and answer phone calls related to the Emergency Home Repair Virgin Island (EHRVI) FEMA program from roof repair applicants •Responsible for assisting and supporting the project management team in the overall coordination of the project planning, construction, and scheduling•Update the Project Schedule as developed by the Project Manager and the Field Superintendent on a daily basis •Upload and maintenance of all information onto the company cloud based share file system for use by field staff•Develop professional relationships with Applicants through quality client support.

Boston, Ma, Us

• Administrative support to C-Level executives and direct support to VP of Regulatory and Quality, VP of Commercial Manufacturing, VP of Manufacturing and their team• Organizing and managing executives’ calendars, meetings, schedules and travel.• Proactively scheduling and coordinating all aspects of internal and external conference calls, video conferences, and other meetings.• Process expense reports through Concur and invoices and purchase requests within SAP.• Manage contracts through CobbleStone, along with management of purchase orders and invoices.• Event planning and coordination of Quarterly All-Hands Meeting, board meetings, investor meetings, holiday events and community outreach programs.

Solely responsible for the development, implementation and maintenance of administrative procedures for a non-profit youth community organization. Provided leadership and exercised direction over all activities. Event management and coordination. Overseen the coordination of approximately 120 participants and their families. Monitored and maintained budget for entire organization. Created and maintained files of all coaches’ applications, fingerprints and background check results. Responsible for social media and all aspects of marketing communications

Palo Alto, Ca, Us

Executes special or continuous research and data analysis tasks for U.S. Customs. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Responsible for obtaining country of origin documentation from suppliers for products purchased by Varian. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with SAP and Visio desired.

Hayward, Ca, Us

Administrative support to the President and executive staff. Organizing and managing team member calendars, meetings and schedules. Prepare and create dynamic presentations for executives and clients with the use of Photoshop and PowerPoint. SalesForce lead management and administration for sales & marketing department. Website content management with Mura CMS.

Santa Clara, California, Us

Support of the Director of eDiscovery and Litigation team, as well as provide team support for the group's other admins. Organizing and managing team member calendars, meetings and schedules with extensive usage of Lync and Bridge. Making and managing travel arrangements. Managing Services of Process. Scheduling and logistics for meetings and events. Serving as an information resource/communication channel for policies and procedure.

Solely responsible for the development, implementation and maintenance of administrative procedures for a non-profit youth community organization. Provided leadership and exercised direction over all activities. Overseen the coordination of approximately 150 participants and their families. Monitored and maintained budget for entire organization. Created and maintained files of all coaches’ applications, fingerprints and background check results. Primary liaison between the National Affiliates and Golden State All-American Conference.

Ingelheim Am Rhein, Rhineland-Palatinate, De

Support the Executive Director and six Senior Managers of BI Bulk Manufacturing and also their direct reports. Heavy calendaring of meetings and appointments in Outlook, setting up interviews, overseeing on-boarding of new hires (computer/phones/cubicles), preparing expense reports, creation of PowerPoint slides, bi-weekly updates of organization charts in Visio, extensive purchasing of manufacturing equipment and supplies in Ariba, and using various BI internal tracking systems to monitor projects.

Provided administrative support for President, VP of Corporate Administration and VP of Sales and Marketing of a pharmaceutical reverse distributor company. Task consisted of travel arrangements, expense reporting, extensive calendar management, meeting set-up, and process of invoices and other corporate documents. Assist in implementation and development of administrative procedures and marketing materials.Created and distributed bi-monthly company newsletter. Responsible for registration and coordination of EXP exhibition at approximately 24 yearly tradeshows and exhibits. Solely responsible for coordination of EXP summer and yearly meetings for over 50 sales representatives and executive staff members. Oversees nation-wide leased Donlen Vehicle Fleet Program.

Sunnyvale, Ca, Us

Responsible for all aspects of on-site recruitment at Plastikon, including management of 100 plus contractors, new hire orientation, termination and payroll processing. Provide a large qualified pool of potential candidates for hire to hiring managers. The liaison between WVSG offices and Plastikon with regard to candidate intake, paperwork and PRISM issues. Manage all employee relation issues as it relates to WVSG employees on assignment at Plastikon.

Responsible for all aspects of human resources, including payroll and invoicing for an investment capital corporation. Benefits administration/Open Enrollment. Administration of 401K plan enrollments, changes, and terminations. Maintained personnel policy development and ensured compliance with all State and Federal employment laws. Rendered administrative assistant to Senior Vice President/General Counsel when needed.

Provided administrative support for US Army Reserves Forces Fire & Emergency Services. Duties included coordination of training and exercise for fire personnel. Firehouse software administration. Expedited purchase orders for supplies and services over $2500. Maintenance of personnel and maintenance files. Processed of timecards and tracking of annual and sick leave. Coordination and tracking of orders. Worked closely with accounting to ensure proper payment of invoices. Development and maintenance of procurement database. Assisting and supporting end-users with their daily customer service needs. Provided administrative support to the Department of Logistics. General administrative duties.

Bangalore, Karnataka, In

Supervise administrative staff. Render administrative assistant to executive management. Coordination of international & domestic travel. Handle preparation for Board of Directors meetings and conferences. Responsible for all aspects of Human Resources. Administer benefits, stock options, health insurance and interface with carriers. Developed, implemented and administer HR polices and procedures, payroll, and the coordination of staffing and recruitment for a high technology start-up company. Process, monitor and advise on immigration issues/visas. Developed and maintained KnowledgePoint HRIS System. Completely set-up and maintained employee files and reports. Developed and delivered employee orientations and exist/termination interviews. Track and manage COBRA, EEO and IRCA (I-9) compliance. (Officeteam Job Placement and as a Independent Consultant)

Responsible for all aspects of Human Resources including payroll for a high technology start-up company. Completely set-up and maintained employee files and reports. Process, monitor and advise on immigration issues/visas. Implemented and administer purchasing department and process. Developed and maintained HRIS System. Develop, implement, and administered a Commuter Check and Employee Referral Program. Implemented policies and standards. Track and manage COBRA, EEO and IRCA (I-9) compliance. Developed and delivered employee orientations and exist/termination interviews. Supervised the administrative staff. Managed business relationships with service providers and contractors. Supervised service contracts and/or lease agreements on all equipment. Responsible for space planning and facility maintenance. Provide administrative support to the CEO and executive team.

High School Diploma, General Education

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General