Chirley Quillian Email & Phone Number

Chirley Quillian is a Your New Customer Champion, Super Support Lead, or Operations Director at Clip Money, Inc.. She possess expertise in microsoft office, microsoft excel, microsoft word, data entry, powerpoint and 11 more skills. Colleagues describe her as "I worked closely with Chirley from Spring 2017 to Spring 2018 at BitPay, and we have remained close colleagues. I highly recommend her for her work ethic, creative problem solving, and empathetic approach to customer service. The price of Bitcoin increased around 10x during this time. This led to an unprecedented number of support tickets from BitPay's customers. Our support need was so great that every employee had to help resolve support inquiries. Chirley drove the effort to resolve this crisis. She trained employees across departments to solve customer support inquiries. At the time, Chirley was one of our only dedicated customer success specialists. She was essential. In addition to training most of the company, she kept our backlog under control and kept BitPay AML and KYC compliant. When BitPay did expand the customer support team, Chirley educated. trained, and helped the new hires. During this whole time, I found Chirley a pleasure to work with and someone I could rely on." and "Chirley is great asset within our team, and she is definitely an analytical and critical thinker. She has an insightful vision of the big picture, an extraordinary ability to navigate a broad spectrum of situations, which lets her covey priorities and needs to the team helping to keep the team on the right course. I want to also highlight Chirley’s excellent priority management capacity, ability to simplify concepts, and openness to learn new things. From a more personal perspective, she is always willing to help the team and contribute from her expertise. She has a great work ethic, and she is profoundly committed with the team’s success."

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, and 12 others.

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  Customer Support Analyst

  Clip Money, Inc.

  Oct 2024 - Present

  Queue Management via Zendesk (email ticketing as well as both inbound and outbound calls)Support the End to End Client LifecycleExpedite resolution for issues internally and with partners/vendors, Inform customers re: technical concerns / outagesCreate and update regular reports for internal review and decision makingCreate, update, and manage Support team SOP and documentation

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  Georgia Institute Of Technology

  Bachelor Of Science (Bs)