Entrusted to create and run multiple campaigns for lead generation and e-commerce clients in top search engines such as Google, Bing, Yahoo & Amazon. Just as well, perform follow ups via social marketing.As a PPC Strategist, maintaining consistent communication with my clients is primordial to help them get where they wish to be and beyond, through strategic SEM planning. To give faith of my work and performance, I provide a holistic monthly report and online meeting of all marketing efforts provided.

* Train in practice new associates (groups of 15-35 people) evaluate, coordinate and delegate activities to collaborators in the area of customer service.* Support groups of 14-18 associates on a monthly basis with trouble meeting established metrics. * Create and execute motivational plans; evaluate, coordinate and implement commitment programs between the company and associates to maintain a healthy employee attrition.*Account Specialist 2012- Manage changes in interest rates, credit limits, claims with the credit bureaus and credit balances.- Deliver daily report of assisted accounts; including, managed claims and adjustments or loans performed in bank accounts.*Customer Service 2011- Provide exceptional customer service, meeting quality standards, call management and professionalism. - Explain technical banking terms in a simple manner to customers, and empathizing with their situation to provide the most viable solutions according to their needs.

* Service Line* Technical Support* Sales * Customer Retention

* Teach English and Spanish private classes and in groups of 10-18 students of all ages.* TOEFL AND TOEIC preparation.