Chisapa Simon Ngoma Email & Phone Number

Zambia

Lusaka, Kalambo Road

 Offering IT support assistance to clients and staff members Computer networking  Computer hardware and printer troubleshooting  Parts sales and ordering  Placing and tracking customer orders  Customer assistance with all Honda Products such as Motorbikes,Cars and Power Products.

Lusaka

Supervising and delegating the entire Parts and parts stores department Preparing and authorizing all payment requisitions for all Parts purchases Check all customs import duties and VAT on all parts imports Monitoring and controlling workshop parts requisitions procedures Establishing customer relationships with fleet buyers such as NGOs, Government institutions,automobile workshops and Farmers Designing and implementing Excel spreadsheets such as special order quotations, Orderschedules, Requisitions documents, stock take data capturing sheets and Stores bin cards. Planning and delegating annual and quarterly stock takeManaging a team of 5 personnel and conducting staff appraisals for the Parts Department Establishing and maintaining suppliers’ relations with after markets parts dealers and accessorydealers. These are dealers in parts and products of products support Honda products such asSafety gears and farming equipment. In charge of all Parts Costings and Inventory managementOrder budgeting and finance allocations for all parts orders. Offering support and training to the two branches in Siavonga and Kitwe. Assisting the Product sales department and General manager with tender proposal preparations Working with the workshop manager with planning and scheduling workshop jobs Providing ICT support and troubleshooting to all staff members

Lusaka, Levy Business Park

 Assisting the both the General manager with the supervision and training of junior staff Assisting the accounts department with Costing of ICT products and Services Provided Customer care and service to walk in customers Assisted the General Manager with setting up the two (2) dealership departments service countersfor DSTV and Airtel. Upon undergoing training with the two organisations setup instore servicecounters. Providing ICT support and troubleshooting to all staff members Handled all ICT services customer claims and complaints Prepared performance reports to the General manager and the Managing director Sales and marketing of all Products and services offered by Incredible Digital Connections Planning and strategizing all in store crossing selling platforms with fellow heads of departmentsand the General Manager. Carrying out market and competitor research and analysis

Lusaka, Levy Business Park

 Offering IT support assistance to clients and staff members atIncredible Digital Connection  In charge of maintaining the Local area network at the store Install and configure POS software such as Pastel Accounting  Designing Adverts for Print media  Testing Products such as Multi-functional printers before their sold toclients  Repairing and maintaining printers and copiers Installing and configuring Internet Security Software for IncredibleDigital Connection and its clients e.g. RAT ZRA Pricing of ICT products and entering them in the database Providing technical assistance to DSTV clients  Installation of DSTV networks for clients such as Evenly HoneCollege Collect payments for Multichoice DSTV subscriptions

Diploma In Computer Science

Education record