Chisca Doctora Email & Phone Number

Toronto, ON, CA

• Facilitating patient inquiries, scheduling and confirming of medical appointments using the Jane application, and act as a liaison between patients and healthcare providers.
• Accurately administering payments and processing of insurance claims on behalf of patients.
• In charge of obtaining and maintaining confidential medical files and records.
• Supervising office procedures and routines, such as cleanliness of medical/surgical equipment and procedure rooms.

• Overseeing retirement plans such as 401k pension plan, and ensuring client retention.
• Effectively using multiple administrative systems to resolve inquiries, within the defined service standards.
• Providing mentorship and training to newly-hired staff, in adherence to the proper methods recognized by the company.

• Researching and resolving client inquiries within specified timelines.
• Efficiently managing critical issues in ensuring customer satisfaction while preserving confidentiality of private personal information.
• Displaying operative communication skills with plan members and plan sponsors in a calm and professional manner.

Diploma, Office Administration - Health Services

Bachelor Of Arts - Ba, Psychology