Chisha Mposha Email & Phone Number

Halifax, Nova Scotia, Canada

Efficiently delivers outstanding customer service in daily interactions with TDI prospects and clients across Canada by providing the best advice to match their needs with TDI products.Successfully interacts with clients when dealing with escalations by listening, empathizing, explaining how I can help them and providing solutions.As the licensing champion for my team, i have a good knowledge of the Licensing and Registrations process and i promptly answer any questions and support my colleagues with their licensing renewals.Continuously developing myself to benefit TDI by up-skilling.

Halifax, Nova Scotia, Canada

Displayed excellent time management and organizational skills by managing daily and weekly reports and providing actionable feedback to advisors, improving file quality.Communicated urgent compliance matters effectively through coaching, leading to measurable improvements in advisor performance.

Halifax, Nova Scotia, Canada

Met tight deadlines consistently while managing personal and colleague files, demonstrating the ability to work with speed in a high-volume environment.Pivoted quickly to changing priorities and took on new projects, showcasing agility in a fast-paced environment.Consistently achieved targets while ensuring accuracy in file completion, contributing to improved business outcomes and operational efficiency.Utilized critical thinking and analytical skills to successfully problem-solve complex files under tight deadlines.

Halifax, Nova Scotia, Canada

Supported TDI Operations by diligently working on files from different provinces that required additional action such as determining if MLD was added/removed if eligible or not, if MVRs were pulled and matched, if umbrella coverage was updated when changes were made to other policesAs a group, we were able to clear over 1million activities.

Halifax, Nova Scotia, Canada

Reviewed calls for compliance, ensuring meticulous attention to detail and helped theHalifax office meet its compliance target.Illustrated strong written and verbal communication skills by creating and delivering weeklycall review reports to General Managers and Team Managers as well as leading coachingsessions with colleagues.Collaborated with various internal partners such as Underwriting and CRT to effectivelypresent complex information to large groups through compliance workshops

Halifax, Nova Scotia, Canada

Communicated effectively through coaching, facilitating huddles and sending out weekly emails which included feedback on how my advisors can improve. My coaching and feedback was received positively as my advisors showed an improvement in their results.Demonstrated the ability to hold myself accountable through updating new hire call review results on a weekly basis.

Halifax, Canada Area

Educated all prospects about the Saint Mary’s University Annual Fund, and explained the importance of supporting the Annual Fund by utilizing automated computer software with headset. Furthermore, i built rapport and answered any questions about the University by providing all prospects with current events happening in their area and benefits (alumni loyalty card).

Halifax, Canada Area

Promoted the use of the Sears Canada card in all transactions and utilized all opportunities to open new accounts and promote related products as well as provided service to all customers by processing transactions quickly and accurately.

Served as the point of contact between Noble May Catering Services and customers whilst maintaining customer loyalty. Furthermore i resolved complaints and provided help to all customers.

Halifax, Nova Scotia, Canada

Received phone orders, as well as over the counter orders and made sure all orders were done on time. Furthermore, i suggested different meals to customers which helped them make the correct orders as well as acquired cashier related skills through on-the-job training which diversified my required tasks.

Zambia

Bachelor’S Degree, -Economics, Double Major In Human Resource Management.

Activities and Societies: Secretary of Saint Mary's University African Student SocietyObtained a Bachelor of Commerce with a major.

Igcse, O Levels

Activate participant in community service activities. Strong leader in sports due to awarded title of Sports Prefect. Received CIA award.