Chi Sherman Email and Phone Number

• Process editorial changes on Indiana General Assembly (IGA) bill drafts from their creation in committee to publication on the IGA website for view by the public • Mark up drafts according to committee instructions, merge changes on computer, proofread, make any further changes to documents upon their return from the Statehouse, prepare drafts for further review by senior staff• Perform quality checks to make sure information is correct in the database once bill drafts become enrolled acts after the end of the legislative session• Test HTML link functionality on the IGA web

• Provided service to Freedom Mortgage customers and third parties as a vendor for thecompany• Answered inbound calls and made outbound calls to assist with mortgage accounts,including payments, verification of data, and payoff statements

• Helped customers via inbound and outbound calls with questions and concerns regarding their mortgages• Advanced to the Loss Mitigation Department and continued providing top-tier service for persons with delinquent accounts

• Acted as independent contractor and delivered food orders• Completed more than 1,500 deliveries with overall customer rating of 4.91/5.00

Temporary assignment via Kelly Services. Front desk operations: Answered high-volume phone; corresponded with potential and active nursing program applicants; maintained calendars for undergraduate and graduate advisers and the Dean of Student Services; general office tasks including upkeep of student records and physical/digital file organization. Design: Used Canva to create department event flyers. Editing: Letters to scholarship recipients, graduation ceremony speeches, and program application materials.

Customer service: Class registration, refunds, programming information, art salesOrganization: Paperwork for classes, workshops, artwork pick-upEditing: Grant applications and reports, web copy, volunteer handbookCopywriting: Work-shift descriptions for volunteers at the Broad Ripple Arts Fair

Interviewing: Spoke with 50+ visual or literary creatives and wrote about their workPromotional writing: Features about artists and/or topical cultural events

Proofreading: Articles for publication in magazine dedicated to woodworking enthusiasts

Promotional writing: Blog posts for clients; industries included banking, home goods, health, assistive devices, and home security systemsIn-house writing: News releases, strategy reports, infographics copywriting, company-sponsored blog posts, video script

Promotional writing: Features, profiles, reviews, blog entries about upcoming local eventsManaged a comprehensive database of citywide events

Client promotion: Corporate and nonprofit clients including Martin University, Indiana Campus Contact, Indiana Network for Higher Education Ministries, Plews Shadley Racher & Braun, Flanner & Buchanan, North United Methodist Church, St. Vincent de PaulWriting and editing: Client newsletters, bulletins, brochures, flyers, press, releases, web copy, annual reports, strategic plans; biographies for honorary doctorate recipients, legal personnelCollaboration: Frequent contact with contracted graphic designer on logos, invitations, annual reports, strategic plansCoordination: Client events, team communication, focus groups

Administrative: On hand to assist undergraduate and graduate program students, staff, and faculty with general office tasks and questions, concerns, or complaintsEditing: Student guidebooks distributed each semesterCoordination: Set-up/tear-down for department events, including awards ceremonies