Chisom Nwosu Email & Phone Number

Lagos, Lagos State, Nigeria

- Supervised and approved over 1,000 account opening requests and Internet Banking profiling requests, maintaining a team accuracy rate of 90% during the fiscal year.- Streamlined the KYC review process, reducing individual account opening timelines to 5 hours and corporate account opening to 24 hours, resulting in a 30% reduction in average turnaround time and a 50% increase in overall account openings.- Led the implementation of the Bulk PND placement and lift system, along with a bulk reactivation menu, leading to a 40% reduction in manual account update time and enhanced operational efficiency.- Successfully implemented the Account Analytics dashboard using PowerBi, providing real-time data tracking across various segments and eliminating the need for IT team involvement in spool generation.- Conducted sanction screening on all customers during onboarding using the Refinitiv World-Check application, ensuring compliance with regulations related to politically exposed persons.- Achieved team and bank objectives with an 86% success rate in concluding customer account openings within a 24-hour SLA period, demonstrating a commitment to continual improvement and efficiency in the KYC onboarding process.- Ensured strict adherence to KYC and AML guidelines, promptly raising concerns and seeking clarity when needed, in close collaboration with peers and supervisors to maintain high standards of compliance.- Contributed to a 5-member team dedicated to seamless onboarding for tier-3 accounts, analyzing new data and reporting on the adoption of an instant account opening feature, crucial for continuous improvement and meeting customer needs efficiently.- Drafted the Business Requirements Document (BRD) for an enhanced Sharepoint account opening portal, incorporating Rapid account opening, joint, corporate, and individual account opening on the same application.

Ikeja, Lagos, Nigeria

Access bank Plc is a full-service commercial Bank operating through a network of over 600 branches and service outlets located in major centers across Nigeria, Sub Saharan Africa, and the United Kingdom. The bank serves its various markets through 5 business segments: Institutional, Commercial, Retail Banking, Transactional services and the financial markets. Its motto, and one which I work every day to achieve, is to be the World’s most respected African Bank: • Was part of a team tasked with the total clear-out of a backlog of account opening cases where we were able to successfully maintain and regularize about 90,000 account opening cases in the 4-month window we were given. • Work in a dedicated unit tasked with the scrutiny and coordinated uniformity in account opening processes/procedures bank wide where I am responsible for at least 150 cases per day and 3000 new account opening cases per month. • Ensure proper KYC and AML requirements on all accounts are in place as stipulated by the Central Bank of Nigeria (CBN) and raised red flags on cases where I had doubts or needed clarity by liaising with my colleagues at the retail banking unit, as well as my supervisors. • Part of a selected team having 5 members, tasked with the successful onboarding process and account opening process of the new instant account opening feature where our customers can open a tier-1 account in a quick, seamless, and relaxed manner from the comfort of their homes without having to go to the banking hall.

Oshodi, Lagos

I worked at the Project, Development and Design (PDD) division.During the six - month internship, I was involved in various departments of which we barked on the production of bottle moulds for PET bottles, the design and fabrication of novel equipments such as the groundnut hurler, fish kiln and so many others. I was also an active member of the team that went on to claim third place in the AutoCAD inventor innovators for Africa 2018 . I rounded up my internship at the cassava pilot plant where we processed date powder from date fruit which is a very nutritious alternative for sweetners and even food supplements.The experience was amazing and I really got to see again the importance of team playing and communication. An experience never to forget

Rivers State