Main Duties and Responsibilities- Manage the business of about five employees on a daily basis maintaining client relationships and keeping the customers’ orders organized delivered on time. 90% satisfaction rate from customers who are mostly internationals.- Handle all business enquires and lead the social media works – translation and interpretation if necessary. - Handle financial invoices, payment and expense reports to business founder.- Perform cash counts on a daily basis and report the end day balance to business founder. - Enter all cash transactions in cash book on a daily basis.- Assist the business founder in strategic and business development and planning. - Lead the training programme as Virya offers vocational trainings and skills to the young girls who face poverty and marginalization – I love sharing my experiences and knowledge with those young girls and women.

- Manage business to business relationships by planning and managing call with partner companies on a daily basis- Handle all business enquires and leads from potential clients that involves catering service (Coffee Break, Lunch, Dinner, Cocktail Party, Home Party).- Handle Travels & Tours group reservation and lunch box services- Maintain good relationship of individual and groups business from the existing and new accounts in order to meet sales targets.- Coordinate and supervise with the help of various departments that client’s specific requirements are adhered to ensure their satisfaction.- Keep two-way communications between clients and restaurant, ensuring clients are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.- Ensure team participating, motivating, and keeping managerial skills.- Maintain good ethical sales behaviours

- Plan and manage sales calls according to Account Management procedures adhering with company standards on an annual, monthly, weekly and daily basic.- Handles all enquires and leads from potential clients that involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.- Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.- Maintain good relationship and solicits daily room-night production of individual and groups business from the existing and new accounts in order to meet sales targets.- Organize VIP’s arrivals, welcomes and provides them with assistance during their stay according to the Melia Hotels International standards and in order to meet guest’s satisfaction.- Coordinate and supervise with the help of various departments that client’s specific requirements are adhered to ensure their satisfaction.- Keep two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.- Maintains updated records and call results, potentials, productivity, competitive information, rate history etc. in Opera System. Have strong relationship with customers such as Educations, Agriculture, Consumer Products, Leisure and Airlines.- Skill of well organizing events such as Weddings, socials, big events of dealer’s party, exhibition and ASEAN meeting.- Team participating, motivating and managerial skills.

- Plan day to day administrational work and activities of the sales team to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectation.- Continuously contribute to an attentive and distinctive experience that leaves our clients inspired.- Organize and monitor meeting quotations, confirmation letters and set up requirement on behalf of sales managers. Once completed, to hand over to F&B Banquet Department for preparation of event order.- Handle all incoming enquires through telephone or on - site visit by clients, in the absence of sales manager.- Ensure that client database is organized efficiently to facilitate sales promotional campaigns and targeted sales activities.- Work closely with Banquet Servicing and Rooms Division where necessary to facilitate information and co-ordinate requirement of clients.- Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events so that they are able to anticipate and answer clients’ requests and questions.- Maintain efficient filing system for all contracting, event quotations, floor plans etc.- Accomplished a set of administrative duties such as attending meeting where required, writing weekly reports, maintaining a logbook and other specific duties related to the job function.

- Activity seeks feedback from customers rather than wait for complains.- Allocating the tables as per client request.- Cooperation to any client or colleagues requiring assistance in a prompt, caring and helpful manner.- Create a warm, welcoming atmosphere, greeting clients with a smile and cheerfulness.- Providing the excellent quality service by courteous and considerate manner and also accept feedback from clients.- Working with international chain and multicultural colleagues.- Maintain the high-quality goals, service, hygiene and safety.- Assist the Manager in order marketing and arranging the inventory.- Answer client’s call promptly and attends t their needs efficiently.- Being flexible in assisting around different areas of the hotel in response to business and client’s needs.- Closing off all bills in accordance with hotel policy.- Working with and supporting other as part of team both within and across functions.

- Arrange alternative table set up depends on client’s requirement such as meetings, weddings and social events.- Communicate with other departments to be done the events smoothly.- To make purchase order of the store requisitions especially for beverages used at the banquet department.- And assist banquet secretary’s daily paper work.