Manager Product And Service Assurance
I work as a Manager Product and Service Assurance for Asergis in their New Delhi Office in India from Dec 2012 . I am responsible for:- Advice and support on all aspects of service assurance for our India Customers. Maintain an overview of service activity across India Sales company and work to gain wider knowledge of service issues.-To establish and maintain, strong and productive relationships with key senior managers from all areas of the sales and marketing sections of the company, to ensure that the varied and changing service requirements of the business are understood and are incorporated into a framework of continuous improvement.-To effectively communicate with the sales and accounts teams so that they are fully aware of their responsibilities.-To establish and maintain strong and productive relationships to ensure that service performance is effectively managed and monitored and issues promptly dealt with, that problems escalated by the company or customer are resolved efficiently and effectively.-To ensure effective performance monitoring of company service areas (defined areas) and that inter dependencies and related performance issues are investigated and acted upon and that good practice is recognised and shared. Propose and deliver service improvements where required. Ensure that contractual and delivery documentation is maintained with accuracy and that details are kept up to date. Provide input to the service related contract change control process.-Ensure that appropriate and effective communications are in place for all staff members, ensuring escalation routes are clear and well managed. Identifying needs risks and issues and propose appropriate solutions and courses of action.
