Digital Marketing Executive
Current-Efficiently handled a high volume of client inquiries via email for a network of US independent grocers, ensuring prompt resolution and client satisfaction.-Managed and resolved customer support tickets utilizing the client support portal, systematically ensuring each inquiry was addressed and resolved within the established 24-hour response time.-Independently addressed and resolved client-facing issues through meticulous front-end analysis, significantly improving client satisfaction.-Coordinated with tech experts to address and resolve critical back-end issues, resulting in a 10% increase in issue resolution efficiency.