Part Of A.P.Moller-Maersk Group, Denmark – A Shipping company ranking no.1 in the world; Process 1 : Unbilled sales order (UBSO) (LAM &MED- 53 countries; Handling 8 members team including SME’s•Supervise the performance of process to meet all agreed SLAs & accuracy levels. •To ensure that invoices are generated timely and all the challenges in upstream processes are taken up for resolution•Target the high value and high aged items and escalated to… Show more Part Of A.P.Moller-Maersk Group, Denmark – A Shipping company ranking no.1 in the world; Process 1 : Unbilled sales order (UBSO) (LAM &MED- 53 countries; Handling 8 members team including SME’s•Supervise the performance of process to meet all agreed SLAs & accuracy levels. •To ensure that invoices are generated timely and all the challenges in upstream processes are taken up for resolution•Target the high value and high aged items and escalated to respective teams for timely clearance •Input for the automations and coordinating with the automation team•Monitoring regularly to ensure no high ageing items are left unbilled which will lead to disputes, if invoiced lateProcess 2 : Adhoc Billing request (For 7 Countries of MED region); Handling 2 members team•Supervise hourly whether the SLAs are met as it is highly time sensitive process.• In case of any system issues and BCP situation will coordinate with the teams in other GSC in order to make sure process is not affectedProcess 3 : Manual invoice; Handling 3 members team•To monitor whether request for manual invoice is handled on time with TAT & accuracy•Supervise whether the outgoing credit notes are made timely & accurately. •To monitor whether the queries are answered timely and upto the expectation. •To ensure that the supporting documents for the credit notes rare properly attached in ERP system to produce during audits•To ensure that proactive communication is sent to customers whenever the credit notes can’t be made on time due to technical issues. Show less