Chitra Chen Email & Phone Number

At Footprint Global I handle HR operations and special projects related to Social Media and PR.

India

1. Project & Program Management Consulting-End-to-end project management for IT and non-IT sectors-Project planning, requirements gathering, and milestone tracking-Agile and Waterfall methodologies for efficient project execution-Risk assessment, resource allocation, and budget management2. HR Operations & Team Management-Recruitment, onboarding, and employee lifecycle management-HR policy creation, implementation, and compliance-Team dynamics consulting, focusing on communication and collaboration-Employee training, performance evaluations, and engagement strategies3. Data Analytics & Business Intelligence-Data visualization and dashboard creation for actionable insights-Business Intelligence (BI) reporting, tailored to strategic goals-RFM analysis and customer segmentation for targeted marketing-Real-time data tracking for sales, collections, and operational monitoring4. IT & Process Optimization -Development and streamlining of administrative processes for improved productivity-Optimize software usage and automation of processes-Documentation and organization of company procedures and policies-Cost management and resource allocation strategies-Customizable administrative support for tech and non-tech companies 5. Personal Event Planning & Coordination-Organization of family gatherings and personal events with meticulous planning-Coordination of logistics, including venue, catering, and scheduling-Budget planning and vendor management for small to large-scale events-Skilled in handling all event details to create memorable experiences

India

Project Management and Business Analysis for the services offered by Sygma Technology.Documentation of the functional software requirements for their cutting-edge recruitment platform.

Chennai, Tamil Nadu, India

Project Management, Business Analysis and Software Requirements Specifications.Documentation of the functionality of an existing web application in the real estate domain. Project management, procedure definition, and setting up of the maintenance team for the same application (www.suburbanjunglegroup.com).

Chennai Area, India

Starting as a Software Tester in a start-up, I played the roles of Quality Control Lead, Business Analyst, Technical Writer, and Project Manager before becoming a Program Manager.• POCs for data and analytics modules for an online trading platform• Client interfacing• Business analysis and requirements documentation• Project Management for multiple software implementations in India, Sri Lanka and Bangladesh using Agile methodology• Quality Assurance and Quality Control

Chennai

 As a Senior Software Engineer in Quality Control, my responsibilities included:o Test Planningo Mapping of test cases to requirements and ensuring adequate test coverageo Test case reviewo Test case execution and test results review Projects I worked on were:o Pacific Stock Exchange, San Francisco, where I worked onsite to understand the functionality of the options exchange and prepare test cases.o Nasdaq Japan, where I was part of the team that prepared a complete test case suite that comprehensively tested the functionality of the exchange. Prior to Software Testing, I performed the following functions:o Configuration Management - effectively managed source code control for all projects in the Financial Securities group: Customer projects – Madras Stock Exchange, Dhaka Stock Exchange, Inter-connected Stock Exchange, Nasdaq Japan Internal Projects – TESA Core, Market Administration & Control moduleo Management Information Reporting – preparation and tracking of project plans and reporting to the customers.o Implementation of Quality Assurance procedures as defined by ISO and SEI-CMM standards for the Financial Securities group.

Bengaluru, Karnataka, India

o Building and sustaining relationships with large and mid-size software companies in Bangaloreo Marketing of QAI’s software engineering seminars and consultancy serviceso Publicity and administration of the Certified Quality Analyst (CQA) examo Administration of the Bangalore branch office and co-ordination with the Head office in Delhi

Post Graduate Certification In Business Analytics And Business Intelligence, Business Analytics And Business Intelligence

Post Graduate Program in Business Analytics and Business Intelligence

Bachelor’S Degree, Business Administration And Management, General, 1St

B.B.A.

Higher Diploma In Software Engineering, Computer Science, Distinction

Foxpro, C++, & RDBMS - Oracle

3-Year Diploma In Hotel Management, Hotel Management, First

High School, Science

I.S.C. Science

High School

I.C.S.E.