Chitra G. Email & Phone Number

United States

Lincolnshire, Illinois, United States

• The Human Resource Operations Specialist, integral to the shared service team, offers comprehensive responses to employee inquiries. Leveraging profound expertise in company benefits, HR policies, procedures, and.
• Delivered exceptional assistance by serving as the primary liaison for over 5000 onsite, remote, and former employees across the United States and Canada.
• Conducted daily HR administrative duties with strict confidentiality,
• Ensured adherence to compliance standards and meticulous accuracy.
• Collaborated with various HR divisions and management stakeholders in expediting the resolution of high-priority inquiries through collaborative escalation processes.
• Executed end-to-end onboarding procedures for new hires and internal transitions, while also overseeing the offboarding process with precision and efficiency.

Lincolnshire, Illinois, United States

• The Lead Management II is responsible for being the centralized point of contact for end-user customers and Zebra's classified and non-classified partners. This position handles inbound (pre) sales-related calls.
• Oversee day-to-day administrative support by partnering with the Sales Team, Channel Partners, Campaign Managers, and team members ensuring inquiries are completed in a timely manner.
• Process and monitor inquiries that come in via SalesForce, inbound calls and chat team email box, and campaigns.
• Troubleshoot inquiries from partners and sales reps on their Leads Management Portal.
• Provide technical answers to the Sales Team on leads that were rejected by the Channel Partners.
• Demonstrates the ability to resolve customer issues and inquiries during interactions.

Gurnee, Illinois, United States

• As the primary point of contact within the office and the initial individual patients encounter, the Patient Support Associate (PSA) assumes the critical responsibility of facilitating a smooth check-in process. This.
• Ensured the smooth and efficient handling of patients' check-in process with professionalism and punctuality.
• Managed and meticulously tracked confidential patient records using the electronic medical record-keeping program, ensuring accessibility for medical staff and physicians.
• As an EPIC Subject Matter Expert, contributed to the development of comprehensive training documents and conducted employee training sessions on the effective utilization of the Electronic Medical Record system (EMR).
• Met financial objectives by collecting 85% of patients' copayments and outstanding account balances.

Waukegan, Illinois, United States

• The core responsibility of the Patient Advocate entails facilitating the qualification process for state medical coverage among uninsured patients. Demonstrating compassion and attentive listening skills, the advocate.
• Conducted patient screenings to confirm Medicaid eligibility.
• Processed and submitted patients' confidential documents to ensure compliance with Illinois state regulations, ensuring Medicaid applications were completed within the mandated 90-day timeframe.
• Conducted skip tracing and background investigations on patients to validate relevant information
• Addressed customer inquiries regarding the application process with prompt and accurate responses.
• Acted as a representative for patients during court appeals via telephone for declined Medicaid applications in their absence.

Bachelor Of Science - Bs, Business Administration, Human Resources Management, And Management, 3.71 Gpa

Activities and Societies: Alpha Sigma Lambda Honor Society Sigma Beta Delta Honor Society

Associate Of Arts (A.A.)

Certificate In Management, Human Resources Management