Chitra G. Email & Phone Number

United States

Lincolnshire, Illinois, United States

The Human Resource Operations Specialist, integral to the shared service team, offers comprehensive responses to employee inquiries. Leveraging profound expertise in company benefits, HR policies, procedures, and programs, alongside adept communication with team members.• Delivered exceptional assistance by serving as the primary liaison for over 5000 onsite, remote, and former employees across the United States and Canada. • Conducted daily HR administrative duties with strict confidentiality,• Ensured adherence to compliance standards and meticulous accuracy. • Collaborated with various HR divisions and management stakeholders in expediting the resolution of high-priority inquiries through collaborative escalation processes.• Executed end-to-end onboarding procedures for new hires and internal transitions, while also overseeing the offboarding process with precision and efficiency. • Facilitated and administered drug and background screening processes with meticulous coordination and attention to detail.• Processed requests for verification of employment with thoroughness and accuracy, adhering to established protocols and standards. • Maintained accurate employee records by updating pertinent information to accommodate various life-cycle changes, utilizing the Oracle HCM platform.• Managed I-9 and work authorization compliance for all US new hires, ensuring meticulous adherence to regulatory standards.• Administered the processing of unemployment insurance claims through ADP, ensuring timely adherence to established deadlines.• Proactively identified opportunities for improvement in processes, policies, and procedures by engaging with Senior HR Service Members to drive necessary changes. • Conducted audits and revised entries for new hire information in HCM to uphold data integrity standards.• Provided supplementary administrative assistance to employees as needed.

Lincolnshire, Illinois, United States

The Lead Management II is responsible for being the centralized point of contact for end-user customers and Zebra's classified and non-classified partners. This position handles inbound (pre) sales-related calls, chats, web inquiries, and emails from prospects or customers, qualifies leads and allocates them to sales teams or channel partners based on the country and product division, and consequently ensures appropriate follow-up action is taken. The role also takes part in campaign follow-ups, and data verification projects when required by Regional Marketing teams.• Oversee day-to-day administrative support by partnering with the Sales Team, Channel Partners, Campaign Managers, and team members ensuring inquiries are completed in a timely manner.• Process and monitor inquiries that come in via SalesForce, inbound calls and chat team email box, and campaigns.• Troubleshoot inquiries from partners and sales reps on their Leads Management Portal. • Provide technical answers to the Sales Team on leads that were rejected by the Channel Partners.• Demonstrates the ability to resolve customer issues and inquiries during interactions.• Analyze and develop reports via SalesForce for the NALA Sales team based on territories to have an understanding of the sales numbers and lead statuses. • Design and create dashboards for the NALA Sales team and Zebra partners for an easy overview of inquiries.

Gurnee, Illinois, United States

As the primary point of contact within the office and the initial individual patients encounter, the Patient Support Associate (PSA) assumes the critical responsibility of facilitating a smooth check-in process. This role entails upholding a professional demeanor consistent with the expectations of a medical receptionist, and requires exemplary communication skills for handling patients' confidential medical information with discretion and sensitivity. • Ensured the smooth and efficient handling of patients' check-in process with professionalism and punctuality. • Managed and meticulously tracked confidential patient records using the electronic medical record-keeping program, ensuring accessibility for medical staff and physicians.• As an EPIC Subject Matter Expert, contributed to the development of comprehensive training documents and conducted employee training sessions on the effective utilization of the Electronic Medical Record system (EMR).• Met financial objectives by collecting 85% of patients' copayments and outstanding account balances.

Waukegan, Illinois, United States

The core responsibility of the Patient Advocate entails facilitating the qualification process for state medical coverage among uninsured patients. Demonstrating compassion and attentive listening skills, the advocate collaborates closely with caseworkers to expedite the processing of all submitted documents, thereby mitigating the risk of patient disqualification.• Conducted patient screenings to confirm Medicaid eligibility. • Processed and submitted patients' confidential documents to ensure compliance with Illinois state regulations, ensuring Medicaid applications were completed within the mandated 90-day timeframe. • Conducted skip tracing and background investigations on patients to validate relevant information• Addressed customer inquiries regarding the application process with prompt and accurate responses.• Acted as a representative for patients during court appeals via telephone for declined Medicaid applications in their absence.

Bachelor Of Science - Bs, Business Administration, Human Resources Management, And Management, 3.71 Gpa

Activities and Societies: Alpha Sigma Lambda Honor Society Sigma Beta Delta Honor Society

Associate Of Arts (A.A.)

Certificate In Management, Human Resources Management