Chitra P Email and Phone Number

• Business analyst for leading Insurance client ( APAC ),Expertise in Insurance P&C and A&H from submitting new business application, Policy change, submit claims, Renewal processing, Underwriting rules, broker, and agent portal management.• Worked closely with the business counterpart to understand the process and problems in the flow, to brainstorm ideas and solutions.• To write user stories by clearly stating the “As is” and “To Be” changes and the acceptance criteria.• Authored… Show more • Business analyst for leading Insurance client ( APAC ),Expertise in Insurance P&C and A&H from submitting new business application, Policy change, submit claims, Renewal processing, Underwriting rules, broker, and agent portal management.• Worked closely with the business counterpart to understand the process and problems in the flow, to brainstorm ideas and solutions.• To write user stories by clearly stating the “As is” and “To Be” changes and the acceptance criteria.• Authored business requirement document, created flowcharts, confluence knowledge center for the team.• Maintained the JIRA board and sprint backlog.• Reviewing the test artifacts created by the Team and prioritizing testing activities based on the impact and criticality of business processes.• Performed UAT testing on the core, mobile and web applications.• Drive the scrum calls in absence of scrum master. Show less

• QE&A for the insurance client, by ensuring quality of its Core, Web, and Mobile applications for both new implementations and enhancements.• Automated In-sprint and regression test cases using selenium and appvance ( AI Based automation tool ).• Reviewing the test artifacts created by the Team and prioritizing testing activities based on the impact and criticality of business processes.• Scripted regression suite for monthly health check and trigger them every month, which… Show more • QE&A for the insurance client, by ensuring quality of its Core, Web, and Mobile applications for both new implementations and enhancements.• Automated In-sprint and regression test cases using selenium and appvance ( AI Based automation tool ).• Reviewing the test artifacts created by the Team and prioritizing testing activities based on the impact and criticality of business processes.• Scripted regression suite for monthly health check and trigger them every month, which generated 70% reduction in the manual work every month.• Created Knowledge documents for all motor applications using confluence knowledge center.• Active participation in all the Scrum ceremonies and set up defect triage calls with the development team.• Identifying and implementing process improvements to enhance testing efficiency and effectiveness.• Undertook basic defect debugging by looking at the database result / API result.• Prepared WSR/quarterly report of the team and shared the performance progress to the management.• Created clarifications tracker on the new requirements and set up calls with the product owners and business analyst to discuss on major items. Show less

• Responsible for functional testing of hardware configuration by setting up server physically.• Participate in Agile ceremonies for backlog refinement and grooming with scrum team.• Create Test plan, Test cases, and logging defects in JIRA.

• Responsible for maintaining retail websites and servers.• Creating new alerts in new relic synthetics using JavaScript.• Maintaining alerts and dashboards using Splunk tool.