Chitra Singh Email & Phone Number

New Delhi, Dl, In

• Data Analysis, handling and sharing online• Reporting to Managing Director and handling work of Board comprising 30 members• Monitoring of the coordination work and ensuring the time bound effective and efficient completion of task in scientific manner.• Updating the status of the Meetings by board minutes preparation and circulation. • Helping in bill preparation and payment follow-ups.

Coordinating with the clients (with the senior bank or financial institution officials).Team handling comprising 30 members (coordinators &Engineers).Monitoring of the coordination team and ensuring the time bound effective and efficient completion of task in scientific manner.Updating the status of the case to the concerned clients (Banks/ FI) time to time.Sending the 'valuation reports' to the Banks/ FI.Sending the MIS to the concerned Banks/ FI as well as to the director of the organization.Preparing the daily MIS, reviewing of the case status and informing to the concern clients if any problems.Trouble shooting & helping the clients in resolving the problems.Taking feed backs from the clients and ensuring the time bound delivery of the 'valuation reports' to the clientsHelping in bill preparation and payment follow-ups.

Data Analysis, processing files, Handling cases related to all financial products.Structuring reports to put data from operational transactions into appropriate business context and for audit purposes.Maintaining lead tracker, data entry, MIS reports and other statements daily and weekly basis & coordinating with sales team.Managing service operations for rendering & achieving quality service providing support to customers by answering queries & resolving their issues ensuring minimum TAT.Assessing customer feedback, evaluating areas of improvement & achieving customer satisfaction.Updating the status of the case to the concerned clients time to time.Trouble shooting & helping the clients in resolving the problems.

Running cash counter, handling cash & maintaining teller station properly.Making demand drafts, pay orders etc.Handling customer queries and resolving them with minimum TAT.Cross selling of products, account opening CASA.Company name : Shelters Citibank N.A. Delhi as credit officer (customer service

Mba, Finance & Hr, A

Post Graduation Diploma, Banking Operations

B.Com Honors, B.Com Honors

High School From C.B.S.E, Commerce