• Collaborate with cross-functional teams, including product management, governance, and vendors, to gather and define platform requirements, ensuring cybersecurity services align with business objectives and strategic goals.• Lead strategic planning for cybersecurity projects, identifying key capabilities and developing roadmaps for platform enhancements such as security tool deployments, network defense improvements, and incident response exercises.• Utilize advanced data analysis techniques, including exploratory data analysis (EDA) and ad-hoc analysis, to drive continuous improvements in service delivery and security protocol implementation, reducing incident response time by 30%.• Create and maintain automated dashboards and data visualizations in Tableau and Power BI to track and report on key business metrics and cybersecurity performance, improving real-time decision-making.• Develop business cases for routing enhancements and security improvements, analyzing their potential impact and return on investment (ROI), leading to a 15% improvement in operational efficiency.• Act as a liaison for internal and external stakeholders, ensuring effective communication and alignment between cybersecurity objectives and organizational goals.• Demonstrate leadership by driving the Agile process, facilitating standups, retrospectives, and sprint planning to maintain team engagement and project momentum, delivering high-impact projects on time and within scope.• Conduct impact analysis to assess the effectiveness of new security measures, providing actionable insights that enhance service performance and mitigate risks.

• Collaborated with faculty in the preparation and delivery of lectures, labs, and tutorials for courses focusing on Python programming, SQL, Tableau, and their applications in Information Systems and Data Analytics.• Evaluated assignments, projects, and exams, providing detailed and constructive feedback to students to ensure proficiency in Python, SQL, and data visualization techniques using Tableau.• Designed and developed course content, assignments, and lab exercises that incorporated real-world applications of Python programming, SQL-based database management, and Tableau for interactive data visualizations.• Provided students with technical assistance on Python programming concepts, SQL query optimization, and creating insightful dashboards in Tableau, ensuring they grasp both foundational and advanced topics.• Supported students in utilizing SQL for data extraction, transformation, and analysis, teaching best practices in database management and structured querying.• Guided students on Tableau to create professional-grade visualizations and dashboards, enabling them to interpret and present complex datasets effectively.• Led group projects, focusing on applying Python, SQL, and Tableau to solve practical business problems, while fostering effective teamwork and project management methodologies.• Assisted faculty in managing program resources, coordinating class schedules, and organizing academic events, including technical workshops on advanced Python programming, SQL, and Tableau applications.• Served as a student resource, addressing technical questions related to programming, database management, and data visualization tools, ensuring their successful completion of academic goals.

The position duties include assisting with the development of North Texas Now! presentations, handouts, videos, and in digital communications efforts, specifically for North Texas Now! using email, Canvas, and social media. Onsite (UNT Hall Park Frisco) and online support of North Texas Now! events, including the Fall Education Fair, Signing Day, Celebration of Success, and other public-facing activities that take place after 5:00 pm as well as attending faculty planning meetings and taking notes (virtual). Assist with the monthly NTN! newsletter sent to parents and guardians. Conduct current student outreach during the semester to offer services and/or see how the semester is going, including conducting existing surveys internal to UNT to collect data on the NTN! program.

Took summer courses in Big Data and Finance for Engineers

In my role as an Information Technology Service Delivery Manager and Technical Program Manager at Synchrony, I spearheaded the delivery of IT solutions and managed technical programs with a focus on problem-solving and data analysis. Leading cross-functional teams, I ensured successful product management and IT service delivery, showcasing strong business acumen and communication skills. • Led cross-functional teams in delivering IT solutions and managing technical programs.• Utilized problem-solving skills and data analysis to drive project management and product management.• Demonstrated strong business acumen and communication skills in ensuring successful IT service delivery.