1. Handling Club Classes for English, Mandarin, and Korean courses by plotting Teachers for more than three hundred Club classes weekly. 2. Working closely with part time Teachers and full time Teachers all courses (English, Mandarin, Japanese, Korea) to arrange private (B2C) classes, Cakap Chat, and Cakap Club Classes.3. Working closely with Student Success (Customer Service Team) and Study Advisor (sales Team) to provide available Teacher for upcoming classes, to monitor if there is any request from Student Success and/or Study Advisor regarding Teacher's availability, and to solve problems regarding Teachers and classroom issues. 4. Working and coordinating with stakeholders and report it to all Teachers regarding issues on Cakap Club for all courses.5. Monitoring and creating new system to maintain the classes run successfully without any issue from Teacher's side. 6. Coordinating with marketing team regarding the available teacher to conduct weekly IG Live for all courses.

1. Managed operational activities specifically for more than a thousand B2B clients; by providing online classrooms, booking students' classes, sending reminders to all students related their class schedule, documenting students' classes, providing assistance to both students and Teacher if there is any technical issue during classes using some communication channel such as Freshchat, WhatsApp, Telegram, Discord, and Skype while also doing proactive classes tracking and including forecasting new upcoming project from Study Advisor and Business Development using some communication channel such as Google Space and Telegram.2. Worked with Business Development Team and Study Advisor Implementation sub-div leaders to make sure all the administration process is complete before all projects run by checking the OBF (On Boarding Form) of each upcoming project, coordinating with Teacher Operations team regarding the availability of the Teacher, and also the special or different treatment needed for each project.3. Managing and providing project management support for key focus projects across the corporate client group (B2B), as needed.4. Provided assistance if there is a change of schedule requested by students and coordinating with Teacher Operations regarding the information to get confirmation of Teacher's availability and vice versa. Subsequently, I processed the request by changing the schedule on student's dashboard followed by giving confirmation to students through WhatsApp.5. Worked closely with the Operations Managers and all the stakeholders to ensure alignment across the Corporate client (B2B) and provided input to the classes tracking and customer retention rate.

- Handled more than five hundred clients' schedule and prepared clients' learning materials.- Handled all instructors' schedule and prepared instructors' teaching materials.- Sold products and services using solid arguments to prospective customers.- Promptly answered the questions from staff and clients.- Prepared and filled forms and other documents.- Took inventory and ordered office supplies as needed.