Chitra Kotian Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Operations and Delivery Head for Permanent Staffing and Internal Hiring Vertical.Responsible for setting up processes and overall execution of the vertical.Client Management, Retention and Share of Wallet enhancement in key accounts.Ensure Cost Efficiency through prudent use of portals.Responsible for right sizing and hiring of team members.Enhancing efficiency and productivity through effective data analytics

Mumbai Area, India

FlexiPort is a Digital Workspace for Independent Professionals. It is a platform that brings together businesses and independent professionals to connect and collaborate for short/medium term consulting, freelance or work-from-home projects.

Lower Parel

Sai ServicePrivate Limited, is considered as among the 'premiere' automobile dealerships in India. The dealership operations is spread over the states of Maharashtra, Goa, Kerala and Andhra Pradesh, run by Professional Managers ably assisted by over 3,250 qualified and committed personnel. . Responsible for the Team performance for achieving the daily load of the workshop forvehicle servicing.. Handling the team size of 20 CSE (Customer Service Executive).. Handling the process for Persistency includes revival, reminder management.. Preparing the daily reports related to agents performance.. Preparing the conversion report on daily basis to know the target is getting achieved ornot and plan accordingly.. Taking an initiative to plan an incentive structure for the agents so that they getmotivated.. Doing analysis on the data provided by the client and preparing the dashboardaccordingly to set the goals for the month.

Mumbai Area, India

• Helping organizations (small scale) to build their branding on social media platforms to promote their businesses.• Conducting training sessions for Insurance advisors on Life Insurance domain and helping them to clear IRDA examination. • Helping call centers to improve quality with respect to domain and productivity.

Mumbai

ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank, India's largest private sector bank, and Prudential plc, a leading international financial services group headquartered in the United Kingdom. ICICI Prudential was amongst the first private sector insurance companies to begin operations in December 2000 after receiving approval from Insurance Regulatory Development Authority (IRDA).• To recruit team of Insurance Advisors as per the corporate strategy e.g. HNI IAs satisfaction and customer grievances• To ensure and maintain levels of productivity as prescribed• To focus on and develop various business segments as per the sales strategy• To train Insurance advisors with the help of training team• To uphold the brand image and ensure compliance with all internal as well as external regulations

Mumbai

Social Media 18 is a Social Media Agency which provides a host of services to global Brands and Companies helping them represent themselves on Social Media Platforms. Brands currently handled by me:• BM English• CNBC Awaaz• La Lingerie• Leheren TVNature of duties:• Team management o Inducting new members into the team. o Training them for their respective job roles.o Supervising work being done by the team members.o Ensuring quality of work being done by team members.o Ensuring team members are meeting input / output targets.• Organisation buildingo Ensuring all systems and processes are being followed.o Ideating for organisation growth areas.o Cultivating talent in the organisation.Key Result Areas• Ensuring 100% input targets are met by team members, within agreed upon time lines.• Ensuring at least 80% of output targets are met for each client account.• Zero loss of client account on account of lack of delivery from our side.• Timely submission of all reports (by self and by team members)

Mumbai Area, India

Social Wavelength is a Social Media Agency which provides a host of services to global Brands and Companies helping them represent themselves on Social Media Platforms. Brands currently handled by me:• Park Aveneue• Sukam• Force Motors• Kama Schachter• PlastIndia• Orange• StuffcoolNature of duties:• Team management o Inducting new members into the team. o Training them for their respective job roles.o Supervising work being done by the team members.o Ensuring quality of work being done by team members.o Ensuring team members are meeting input / output targets.• Client servicingo Managing all client interaction.o Ensuring all client requirements are being fulfilled from time to time.o Ensuring proper reports are submitted to client.• Organisation buildingo Ensuring all systems and processes are being followed.o Ideating for organisation growth areas.o Cultivating talent in the organisation.Key Result Areas• Ensuring 100% input targets are met by team members, within agreed upon time lines.• Ensuring at least 80% of output targets are met for each client account.• Zero loss of client account on account of lack of delivery from our side.• Timely submission of all reports (by self and by team members)

Mumbai Area, India

1 Responsible for the Team performance for achieving the revival and Contractility target for the month with the good quality.2 Handling the team size of 40 CSE (Customer Service Executive).3 Handling the process for Persistency includes revival, reminder & welcome telecalling management.4 Preparing the daily reports related to agents performance.5 Preparing the conversion report on daily basis to know the target is getting achieved or not and plan accordingly.6 Taking an initiative to plan an incentive structure for the agents so that they get motivated.7 Doing analysis on the data provided by the client and preparing the dashboard accordingly to set the goals for the month.8 Took initiatives in the first level automation of the report processing.9 Conducting Training sessions and imparting Process knowledge to the CSE's.

Mumbai Area, India

1 Responsible for performing Customer Support Activities while promoting a high level of customer satisfaction.2 Conducting Training sessions and imparting product knowledge to the Channel Partners, Sales and Support Team.3 Monitoring the Channel Partners spread across the City.4 Gather information from the markets and clients and propose the requirements to the management and delegate to the Sales team for the betterment of Product and its Plans. Comparing products with new competitor products and provide inputs to the Sales team.5 Perform account management activities such as planning, support, and problem management as needed to maintain a high level of customer satisfaction.6 Initiate process improvements, internal system enhancement to improve the quality of work on a continuous basis.7 Incessant endeavors to provide quality work to customers by providing product training, quality support etc.

Bcom

Education record

Ssc