Chi Tran Email & Phone Number

Sydney, New South Wales, Australia

• Self-manage a portfolio of claims on Guidewire Claim Centre, determine liability and settlement/recovery quantum by analysing and requesting accurate data from insurance companies and customers.
• Migrate claim from Power BI to Guidewire Claim Centre when required, reopen and process settlements.
• Directly liaise with internal and external customers/third parties to negotiate settlements, handle any disputes may arise.
• Action incoming enquiries, support the team’s portfolio to meet the targets.
• Cross check and calculate costs using internal Excel calculations for total loss or high costs claims.
• Report and submit savings in Excel spreadsheet on a weekly basis.

Sydney, New South Wales, Australia

• Extract, retrieve and analyse customer data through available sources to deliver overall claim reviews and outcomes.
• Proactively contact customers and third parties to collect accurate claim details and data to determine claim liabilities, decisions & settlements.
• Collaborate and communicate effectively with technical and risk stakeholders to identify any issues or fraudulent claims by looking at metadata.
• Follow GICOP process and use Guidewire Claim Centre for data automation, sourcing and reporting, migrated data using Power BI.
• Identify opportunities for improvement of internal motor claim process to enhance customer experience and provide actionable insights.
• Proficiency in learning claim data programs, investigating and manipulating information to complete complex claims.

Sydney, New South Wales, Australia

• Leverage General Insurance systems to collect and enter customer’s personal information correctly to provide insurance coverage they require.
• Ensure data was collected from customers and input in the systems accurately and up to date on the phone and chat.
• Refer to internal data resources to ensure compliance with guidelines.
• Escalate customer enquiries as necessary using internal complaint portals.
• Contribute to training and development activities and meetings, enhancing team effectiveness and efficiency through data-driven insights.
• Identify potentially fraudulent activities by analysing data and following agreed policies and procedures.

Parramatta, New South Wales, Australia

- Provide high quality generalist service as the first point of contact for Service NSW contact centre customers.- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.- Undertake administrative work as required to.

Sydney, Australia

- Assisting in the development of media contents, marketing and promotion collaterals.- Managing the required preparations for fashion shooting events, including organising showrooms, takingphotos, coordinating clothes, photos, and layouts with influencers and clients accordingly.- Contributing to various research and analysis as requested by Account.

Sydney, Australia

• Manage payroll supports and daily administration for a team of 40 members.
• Correctly count the cash in store and submit expense reconciliation.
• Check and submit daily report to head office to support generating financial reports.
• Enter new and updated personal details of team members and ensure their files are securely stored.
• Review and update store policies to ensure compliance with audits and security measures, leveraging data analysis for improvement.
• Lead a team to achieve high audit scores and contributed to a 10% increase in sales through data-driven decision-making.

Sydney CBD

- Being part of management team to oversee all daily aspects of a busy store operation, including floor sales, staff management, processing payment, billing, allocating tasks and employee roster.- Demonstrating knowledge of current fashion trends, taking initiatives and acting as a trusted advisor to welcome over 500 customers daily; Proactively responding.

Sydney, Australia

- The SSU Outreach Program is a service provided to all first year students at UTS. - An outreacher is required to call UTS students and provide assistance for new students who are transitioning into University studies.

Sydney, Australia

Sydney, Australia

Course, Data Analytics

Activities and Societies: Data analytics with SQL, Python and Power BI Intensive learning data analytic skills and software focusing on.

Bachelor Of Arts In Communication, Public Relations

Activities and Societies: - Volunteer - VDS UTS (External Relations) - UTS Drawing Circle (Vice President) - Be a part of Peer Networker.

Diploma, Communication