Chi Tran Email & Phone Number

Cabramatta, Nsw, Au

Sydney, New South Wales, Australia

• Self-manage a portfolio of claims on Guidewire Claim Centre, determine liability and settlement/recovery quantum by analysing and requesting accurate data from insurance companies and customers.• Migrate claim from Power BI to Guidewire Claim Centre when required, reopen and process settlements.• Directly liaise with internal and external customers/third parties to negotiate settlements, handle any disputes may arise.• Action incoming enquiries, support the team’s portfolio to meet the targets.• Cross check and calculate costs using internal Excel calculations for total loss or high costs claims.• Report and submit savings in Excel spreadsheet on a weekly basis.• Provide recommendations to the Claims and Infringements Manager on legal referrals or external collection companies.

Sydney, New South Wales, Australia

• Extract, retrieve and analyse customer data through available sources to deliver overall claim reviews and outcomes.• Proactively contact customers and third parties to collect accurate claim details and data to determine claim liabilities, decisions & settlements. • Collaborate and communicate effectively with technical and risk stakeholders to identify any issues or fraudulent claims by looking at metadata. • Follow GICOP process and use Guidewire Claim Centre for data automation, sourcing and reporting, migrated data using Power BI.• Identify opportunities for improvement of internal motor claim process to enhance customer experience and provide actionable insights.• Proficiency in learning claim data programs, investigating and manipulating information to complete complex claims.

Sydney, New South Wales, Australia

• Leverage General Insurance systems to collect and enter customer’s personal information correctly to provide insurance coverage they require.• Ensure data was collected from customers and input in the systems accurately and up to date on the phone and chat. • Refer to internal data resources to ensure compliance with guidelines.• Escalate customer enquiries as necessary using internal complaint portals.• Contribute to training and development activities and meetings, enhancing team effectiveness and efficiency through data-driven insights.• Identify potentially fraudulent activities by analysing data and following agreed policies and procedures.• Manage and escalated complex customer enquiries using advanced system functionalities.

Parramatta, New South Wales, Australia

- Provide high quality generalist service as the first point of contact for Service NSW contact centre customers.- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.- Undertake administrative work as required to support the provision of high quality service delivery.

Sydney, Australia

- Assisting in the development of media contents, marketing and promotion collaterals.- Managing the required preparations for fashion shooting events, including organising showrooms, takingphotos, coordinating clothes, photos, and layouts with influencers and clients accordingly.- Contributing to various research and analysis as requested by Account Managers; Establishing and maintaining effective working relationships with internal staff, students and parents.- Attending and taking notes during client meetings; Planning and Proposing new ideas to ultimately help clients achieve their marketing goals.

Sydney, Australia

• Manage payroll supports and daily administration for a team of 40 members.• Correctly count the cash in store and submit expense reconciliation.• Check and submit daily report to head office to support generating financial reports. • Enter new and updated personal details of team members and ensure their files are securely stored. • Review and update store policies to ensure compliance with audits and security measures, leveraging data analysis for improvement.• Lead a team to achieve high audit scores and contributed to a 10% increase in sales through data-driven decision-making.

Sydney Cbd

- Being part of management team to oversee all daily aspects of a busy store operation, including floor sales, staff management, processing payment, billing, allocating tasks and employee roster.- Demonstrating knowledge of current fashion trends, taking initiatives and acting as a trusted advisor to welcome over 500 customers daily; Proactively responding to enquiries, Identifying sales opportunities and providing recommendations for additional items.- Overseeing staff recruitment, training workshops and succession plans for a team of 30 (up to 100 during peak seasons), resulting in the continuous zero-accident record at work and various compliments from senior management.- Working closely with internal departments (i.e. Visual merchandisers, Store persons) to encourage team sales; Assisting senior management with ad-hoc duties (i.e. sales and labor cost reporting, administration).- Follow critical standards and safety procedures in the aspect of customer service satisfaction, service speed, cleanliness and sanitation.

Sydney, Australia

- The SSU Outreach Program is a service provided to all first year students at UTS. - An outreacher is required to call UTS students and provide assistance for new students who are transitioning into University studies.

Sydney, Australia

Sydney, Australia

Course, Data Analytics

Activities and Societies: Data analytics with SQL, Python and Power BI Intensive learning data analytic skills and software focusing.

Bachelor Of Arts In Communication, Public Relations

Activities and Societies: - Volunteer - VDS UTS (External Relations) - UTS Drawing Circle (Vice President) - Be a part of Peer Networker.

Diploma, Communication