Chitranjan Kumar Email & Phone Number

Delhi, India

Delhi, India

• I handling around 600+ Internet Lease line circuit/WAN Connections• Configure & maintain 800 router for MPLS and Internet link to used video conferencing, Application-Access, Internet Purpose• Implement MPLS connections• Maintain documents of work perform during the day• Responsible for designing and implementation of customer network infrastructure• MPLS Link New Commissioning, Monitoring and Troubleshooting.• Attend meeting with customer and BSNL• Assigned work to team members to ensure timely and effective response to Client’s needs• Escalating operational issues to senior management.• Resolve issues related Network Operations Center ( NOC ).• Provide thorough support and problem resolution for customers.• Tracking and keep record of faulty hardware for replacement for service calls till get back to store Team.• Assigning the calls to respective engineers and keep tracking of them for timely resolution.• Resolving/giving technical support to Field engineers for pending cases.• Customer site/BSNL visit for major service/technical Issue.• Installation and configuration of MPLS, ILL links.• Handling and managing CGDA - operational escalation of PAN India.• Monitored Service Desk operations and escalated tickets to ensure client's problems are handled as expeditiously as possible.• SLAManagement along with Familiar and Good relationship with BSNL and MTNL.

• Installed and configured like Broad Band, Leased Circuit, PRI line and OLT.• Responsible for handing problem and change management.• Installed and configured workstation for IP/IPX LAN’s.

• CGDA, OBC Bank, Bank of Baroda, Bank of Maharashtra, Central Bank of India, Bank, NHPC, NTPC, Bureau of Immigration JP Associates, NSG, CRPF, etc.• Handling and managing multiple customer escalation of Delhi Region.• Installation and Troubleshooting of Transmission Media like RJ45 Connector.• Cable & Connecting I/O Port• Responsible for handling Problem and change management.• Trouble shooting and Implementation of routing protocol OSPF, VLAN.• Responsible for configuration of all the N/W devices for client location of Trimax.• Monitoring the LAN and WAN and coordinate with external Vendors.• Installed and configured DHCP Client/Server.• Resolve issues related network access control ( NAC )• Provide thorough support and problem resolution for customers.• Routine maintenance, conducting site visits, monitoring schedules, preparing contracts.• Maintaining the integrity of the equipment multiple location in DELHI-NCR that is on the site.• A multi-client/server system using TCP sockets, multi-threaded with mutual exclusion.• Customer handling for Service Assurance as well Project Implementation of Lease circuit/MPLS Links and RF of various customers.

Bachelor Of Science, Math

Passed 10+2 From Bseb Board 2011

Passed 10Th From Bseb Board 2009