Chitranjan Yadav Email and Phone Number

Taking care of Regional - field service support & operation after sales, resopocible for states - UP, Bihar ,jharkhand, Odisha, West Bengal, Assam Handling the service center network operation to handle pre-sales and post sales customer device related service issues with best class of service offering. Regular interaction with RBM, RDS, TSM, other’s stake holder’s for their feedback of Service and takes improvement plan to offer best class consumer’s service Relationship management… Show more Taking care of Regional - field service support & operation after sales, resopocible for states - UP, Bihar ,jharkhand, Odisha, West Bengal, Assam Handling the service center network operation to handle pre-sales and post sales customer device related service issues with best class of service offering. Regular interaction with RBM, RDS, TSM, other’s stake holder’s for their feedback of Service and takes improvement plan to offer best class consumer’s service Relationship management between SCM, vendors & ensuring their satisfaction with quality and service by maintaining minimum Turn-around-Time.Constant study to keep own knowledge updated on products .Regular meetings with the area in charges to understand ground level market service issue & mentoring them to maintain performance & skill level data of every engineer.Revenue , Spare sales target up to 60 Lac per month for SVCs inventory (good and defect) timely forward & reverse logistics IW consumptions Monthly ensure that PJP planning of Team & myself for field Audits & meeting with key dealers, distributors and Authorized Service centre as per defined schedule.Relationship management with repair vendors & ensuring their satisfaction with quality and service by maintaining minimum Turn-around-Time.Monitoring the post repaired and material requirement activities like follow up with the customers, service reminders and handling customer grievances for superior customer service Show less

Constant study to keep own knowledge updated & Updates to product training to the team on regular basis Responsible for Service delivery, Technical support & Training in the Circle. Analyzing the FFR and updating NHQ periodically for support. Analyzing Repeat Repair call and action initiate to control. Analyzing Part call data for any abnormality / support and updating NHQ periodically. Facilitating Vendor to take Logs of products and sharing feedback on FOTA released.… Show more Constant study to keep own knowledge updated & Updates to product training to the team on regular basis Responsible for Service delivery, Technical support & Training in the Circle. Analyzing the FFR and updating NHQ periodically for support. Analyzing Repeat Repair call and action initiate to control. Analyzing Part call data for any abnormality / support and updating NHQ periodically. Facilitating Vendor to take Logs of products and sharing feedback on FOTA released. Auditing the high spare consumption JC (Jio Centre) to ensure adherence of process and policies. Handling control of PCB consumption by implementing troubleshoots and repair mechanism. Identifying the training need and conducting program to enhance the efficiency. Ensuring trainee participation in the sessions and evaluating training effectiveness.Monitoring Quality Repair of devices @ L 2.5 Repair Centre Operations of Patna, Bihar. Show less

Branch Service Support (ACSM Area Customer Service Manager UP -East , Lucknow)Type of customer service – Both type –Comprehensive warranty ~ Customer carries In to ASP or Onsite: Installation & Repair Warranty & non warranty service support (Videocon consumer electronics products, office automation, Kelvinator Electrolux make Home appliance, AC, Tv, Planet Mobile, Videocon Mobile, Sansui Mobile & Tekcare India private Ltd & Field after sales operation)Handling all bands customer… Show more Branch Service Support (ACSM Area Customer Service Manager UP -East , Lucknow)Type of customer service – Both type –Comprehensive warranty ~ Customer carries In to ASP or Onsite: Installation & Repair Warranty & non warranty service support (Videocon consumer electronics products, office automation, Kelvinator Electrolux make Home appliance, AC, Tv, Planet Mobile, Videocon Mobile, Sansui Mobile & Tekcare India private Ltd & Field after sales operation)Handling all bands customer related escalation of Service Support to Lucknow branch / DSC. , Team 01) Responsible for Service operation through ASPs & L3 Repair Centre. Handling L3 Repair Centre Operations of UP. Handling the Refurbishment of DOA / Dealer Stock on regular intervals. Handling Training of Partner to upgrade technical skill, repair skill and process. Analyzing Repeat Repair call and action initiate to control.  Auditing of ASP, VRLC & L3 Repair centre for process adherence and customer satisfaction.  Planning component MSL for VRLC on every forth night for smoother ASP operation. Handling complaints closure SLA/TAT which registers with ASP and escalation from field. Ensure timely Partner Claim Settlement as per plan. Expansion of service network based on sales plan and target handling of all escalations related with onsite customers. follow up with Service Exe & key Technician Show less

Type of industry – Telecom / ISPType of customer service – Both type –Warranty ~ Customer carries In to ASP Onsite: Installation & Repair Warranty & non warranty service support – Monitor – MTS internet dongle, Wi-Fi, router, CDMA Data Card within time lines Installation & Repair Ensure Service Engineer Productivity of 12 Service Engineer of Varanasi Zone and 8 Service Engineer of Gorakhpur zone.Ensure proper Training to Field Service FOS and store service executive time… Show more Type of industry – Telecom / ISPType of customer service – Both type –Warranty ~ Customer carries In to ASP Onsite: Installation & Repair Warranty & non warranty service support – Monitor – MTS internet dongle, Wi-Fi, router, CDMA Data Card within time lines Installation & Repair Ensure Service Engineer Productivity of 12 Service Engineer of Varanasi Zone and 8 Service Engineer of Gorakhpur zone.Ensure proper Training to Field Service FOS and store service executive time to time pre product launch Relationship management with ware house In charge & ensuring service stock reconciliationEnsure Customer satisfaction regarding within SLA installation & quality service Experience after Service Engineer onsite visited by maintaining minimum Turn-around-Time.Monitoring the post warranty repaired and material requirement activities like follow up with onsite Service Engineer ,review their open calls allocation and closer TAT to their keep own knowledge updated on productivity Show less

Heading the Zonal I -care team of Varanasi & Kanpur Zone (The TTSL I-care under CSD function for warranty support ensuring withOEM partners services meet as per SLA to our consumer's , ensuring multi-brand out of warranty repairs , Type of industry – Telecom / ISPType of customer service – Onsite warranty: Installation & Repair service support – PCO machine, cordless, walky talky, Rural Phone (RTB) Responsible Installation & Repair of Rural Telephone & PCO/PTB/CCB & POS… Show more Heading the Zonal I -care team of Varanasi & Kanpur Zone (The TTSL I-care under CSD function for warranty support ensuring withOEM partners services meet as per SLA to our consumer's , ensuring multi-brand out of warranty repairs , Type of industry – Telecom / ISPType of customer service – Onsite warranty: Installation & Repair service support – PCO machine, cordless, walky talky, Rural Phone (RTB) Responsible Installation & Repair of Rural Telephone & PCO/PTB/CCB & POS 1. Responsible for area (Allahabad & Kanpur) after sales Service support & Operation 2. MSL planning for smooth Installation & Repair 3. Responsible for MTTR & MTTI 4. Responsible for C-SAT/SLA - Monthly ensure that PJP planning for field Audits & meeting with key dealers, I & R agency audits 5. Dealer Service Network (I & R -Agency) management & ensure timely repair & Installation within SLA/TAT6. Responsible for I & R agency proclivity 7. Defective return to ware house & its FOC stock reconsolidation at every Dealer 8. Respocible for Dealer Service payout 9. Responsible for quality Installation & Repair 10. Timely call allocation to Agency & review , fallow up with Field Junior service Engineer for their productivity & SLA adherence Show less

As Assistant Branch Service Manager- Respocible for Branch Service Operation for all product specially IT Product Desktop, Monitor warranty support for Hp, IBM, AMC Business expansions & renewal, Onsite customer calls management, Telecom Equipment (Motorola, Huawei after sales service support in UP, Authorized Franchise management,Assigning the calls to all Engineers based on skillAn updating feedback of every call, in SapCollecting payment from Engineers & deposit to branch… Show more As Assistant Branch Service Manager- Respocible for Branch Service Operation for all product specially IT Product Desktop, Monitor warranty support for Hp, IBM, AMC Business expansions & renewal, Onsite customer calls management, Telecom Equipment (Motorola, Huawei after sales service support in UP, Authorized Franchise management,Assigning the calls to all Engineers based on skillAn updating feedback of every call, in SapCollecting payment from Engineers & deposit to branch commercial day wise.Maintaining TAT as defined by company, do proactive escalation to respective departmentMaintaining record of revenue collection and depositsRaising spares demand with respective sources and do follow-upsFirst level reply to escalation, information required company and vendor. Show less

Co-coordinating with Motorola technical team for regular Customer Feedbacks on the new launched.Products for improvement. Provided assistance to junior technician for all mobile phone at highest level of repairing L3, L4(components Level) & Technical Support them by providing in both software & hardware related problems solution.