Chitra Shankarappa Email & Phone Number

United Kingdom

Leicester, England, United Kingdom

Bengaluru, Karnataka, India

• Managed a team of 25 IT professionals, overseeing their day-to-day activities, performance, and professional development, and achieved a 15% improvement in team productivity through resourceful mentoring, training.
• Streamlined Service-oriented IT infrastructure, resulting in a 20% reduction in operational costs while maintaining or improving system reliability according to legal and company guidelines.
• Supported the integration of an impactful Mobile application by designing Test cases for a newly launched Mobile App and reported bugs with respect to UI/UX by performing UI testing and other methods of testing to.
• Implemented an incident response plan that reduced system downtime by 30% and improved incident resolution time by 40% and comprehensive performance monitoring tools, leading to a 20% improvement in system reliability.

Bengaluru, Karnataka, India

• Collaborated with cross-functional teams to align IT initiatives with business objectives, resulting in a 10% increase in customer satisfaction and revenue growth.
• Implementing hardware and software upgrades, resolution of IT incidents and problems like system outages, security breaches, and technical issues, and monitoring tools and practices to track the performance of IT.
• Optimize local company networks and server and database to maintain application updates and new developments in the app, data backup, system security operations (e.g. user authorization, firewalls) installations.
• Cohesive involvement in negotiating long-term contracts with key clients by identifying potential risks and developing mitigation strategies minimizing project disruptions resulting in a 10% increase in revenue and.

Bengaluru, Karnataka, India

• Efficiently provided timely and technical support to 100+ customers, consistently exceeding a 95% customer satisfaction rating by resolving an average of 25 technical issues per day, demonstrating exceptional.
• Proficiently managed critical customer escalations, resulting in a 98% issue resolution rate within established SLAs by implementing a proactive support strategy, reducing incoming support tickets through preventive.
• Proactive as a liaison between customers and the product development team, advocating for customer needs and influencing product improvements.
• Participated in diligent on-call rotation to provide 24/7 support for critical customer issues and maintained accurate and detailed support records, enabling effective tracking of issue trends and patterns.

Bengaluru, Karnataka, India

• Conducted regular performance evaluations for IT staff, leading to a 10% increase in team morale and productivity by implementing a remote support system, allowing employees to work seamlessly from home during the.
• Organized team meetings and training sessions to enhance technical skills and product knowledge to Staff with the help of IT documentation and knowledge sharing processes, reducing onboarding time for new staff by 20%.
• Assisted in the setup and configuration of hardware and software for clients, ensuring seamless integration and functionality by developing and improving support documentation and knowledge base articles.
• Collaborated with other departments to assess their IT needs and provided tailored solutions, increasing overall user satisfaction by 15%.

Bachelor Of Engineering (B.E.), Information Science And Engineering

Education record