Chitta Nayak Email & Phone Number

Delhi, India

Gurugram, Haryana, India

 Ensuring seamless calendar management/ meeting scheduling for all stakeholders while managing the Leadership team coordination for various for hotel bookings. Handle calls, emails, chats simultaneously in order to deliver a smooth customer experience. Rate negotiations with hotels for room & meeting room booking. Negotiating for Contracted rate with hotel sales team during high occupancy period. Research, analyse and resolve customer issues accurately and quickly by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue. Identify service problems and conduct root cause analysis whilst signposting possible solutions. Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA. Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process. Vendor management, Service issues resolution and escalations with the Suppliers. Delivers agreed training to new travel counselors, monitoring understanding and adherence to policy and process throughout training and initial probation period. Monitors quality and performance. Identifies trends from performance monitoring records and error logs, and reviews which issues are process gaps, and which are performance gaps.

Gurugram, Haryana, India

Handling queries & concerns through emails, calls & live chats for Online orders. Taking follow up for payment with corporate customers and vendors.  Payment follow with delivery partners for COD orders. Handling Vendors for day-to-day business Effectively scheduled and rolled out training programs for all stakeholders & team members on different applications, documentation and process. Contacting customers & Vendors for invoices past dues via email, inbound and outbound calls.  Investigating findings or high priority escalations by using quantitative & qualitative researchmethods to perform root cause analyses. Whenever required we were calling an account payable specialist to ensure payments were on time. We were also maintaining their accounts by offsetting the credits residual and unapplied cash with the debit  Preparing monthly reconciliation data Handling customer escalations through calls, emails & social media Providing on job training and training to new joiners. TeamHandling Sending the invoices to customers and handling the billing-related dispute.

Gurugram, Haryana, India

 Ensuring seamless calendar management/ meeting scheduling for all stakeholders while managing the Leadership team coordination for various for hotel bookings. Handle calls, emails, chats simultaneously in order to deliver a smooth customer experience. Rate negotiations with hotels for room & meeting room booking. Negotiating for Contracted rate with hotel sales team during high occupancy period. Research, analyse and resolve customer issues accurately and quickly by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue. Identify service problems and conduct root cause analysis whilst signposting possible solutions. Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA. Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process. Vendor management, Service issues resolution and escalations with the Suppliers. Delivers agreed training to new travel counselors, monitoring understanding and adherence to policy and process throughout training and initial probation period. Monitors quality and performance. Identifies trends from performance monitoring records and error logs, and reviews which issues are process gaps, and which are performance gaps.

Chennai, Tamil Nadu, India

Handling corporate, wholesalers &FITS hotel bookings for Multiple properties of Marriott inSouth India. Handling customer escalations through calls, emails and physical interactions.  Rate loading for corporate& travel agent bookings.  Inventory balancing between Online &Offline through PMS. Monthly follow up for payment with corporate long stayer guests. Payment follows up with travel agents for their room & banquet bookings and collections.  Retaining guests. Handling a team of 14 FTEs Effectively scheduled and rolled out training programs for all stakeholders & team members on different applications, documentation and process. Preparing monthly & daily sales reports. Preparing monthly revenue& account reports. Providing training to new hires & on job training to our current property as well as thenewhires for other Marriott properties.

Gurugram, Haryana, India

Handling B2B & OTA channel hotel bookings for worldwide Marriott Properties.  Handling centralized reservations for group hotels across the globe. Coordinating with various departments of group hotels and online travel agencies to serve the guest in the best possible manner. TeamHandling 10 FTEs Preparing monthly performance reports of all associates Situations handling Remarkable role in mentoring teams to promote culture continuous improvements & forecasting process reports regularly to the higher management members. Monitoring and auditing hotel rates and rate facts for corporatecontracts.