Chitta Ranjan Dash Email & Phone Number

Odisha, India

Maharshtra

1. **Strategic Planning**: Developing and implementing strategic plans for last-mile hub operations to optimize efficiency, improve delivery times, and enhance customer satisfaction.2. **Team Leadership**: Leading and motivating a team of supervisors, coordinators, and other staff members to ensure smooth day-to-day operations of the lead hub.3. **Performance Management**: Setting performance goals and objectives for the team, monitoring progress, and providing coaching and feedback to drive continuous improvement.4. **Resource Allocation**: Allocating resources, including personnel, equipment, and facilities, to meet operational needs and ensure efficient handling of parcels.5. **Vendor Management**: Managing relationships with third-party vendors, including delivery partners and service providers, to ensure compliance with service level agreements and quality standards.6. **Technology Integration**: Leveraging technology solutions such as tracking systems, route optimization software, and data analytics tools to streamline operations and improve decision-making.7. **Quality Assurance**: Overseeing quality control processes to ensure that parcels meet packaging and handling standards, conducting inspections and audits as needed.8. **Inventory Control**: Implementing inventory management practices to maintain accurate stock levels, minimize stockouts, and prevent excess inventory buildup.9. **Compliance and Safety**: Ensuring compliance with regulatory requirements and safety standards, including proper handling of hazardous materials and adherence to transportation regulations.10. **Customer Experience**: Focusing on delivering an exceptional customer experience by providing timely updates on delivery status, resolving customer inquiries and complaints, and implementing measures to enhance customer satisfaction.11. **Cost Management**: Monitoring and controlling operational costs, identifying opportunities for cost reduction.

Cuttack, Odisha, India

*I have managed core operations in the emerging cities (angul, balangir, bhawanipatna, kenojhar)with less loss and high productivity.*Helping my manager by forecasting supply as per demand and provide training to the delivery partners for maximum efficiency.*I am controlling profit and loss of the cities which assigned to me*I have onboarded 500 new dps in in the span of 6 months.*I am managing 2000 no of dps across the cities.*Providing them training,made new dps more skilled so that their productivity level will be high.cost optimisation-*Planned incentives for the cities for optimization of costs.*planned payout for delivery partners in weekly basis so it's helped us to prevent the loss from direct cost by 40%.

Cuttack, Orissa, India

*Handling lastmile hub operations inbound and outbound logistics.*Receiving shipments from venchile through tc app and segregated the shipments as per pincode basis.*Managing 45 nos of delivery partners included vendor delivery partners, Eflex delivery partners and 15 nos of kirana store accross the city.*Daily managing 1000 no of shipments and ensure there will be 0 cpd breach in a day.*Using apps such as ERP,TC app,TMS app for smoother operation.*Properly maintaining petty cash of hub in monthly basis.*Perfectly managing Flipkart Operation metrics in a day basis such as1- CSAT -99%2-Fake-03-Convesrion-95%

Cuttack, Orissa, India

I joined in flipkart as a team leader I have to look after day to day operation and also managing a team and getting the company's metrics.As a team leader in Flipkart logistics, my roles include:1. **Team Management**: Overseeing a team of logistics associates, drivers, and other personnel involved in the delivery process.2. **Task Assignment**: Assigning tasks and responsibilities to team members based on their skills and workload.3. **Performance Monitoring**: Tracking the performance of the team and individuals to ensure efficiency and quality standards are met.4. **Problem Solving**: Resolving issues that arise during the delivery process, such as delays, route optimization, and customer complaints.5. **Training and Development**: Providing training and guidance to team members to improve their skills and performance.6. **Communication**: Facilitating communication between team members, management, and other departments to ensure smooth operations.7. **Process Improvement**: Identifying areas for improvement in the delivery process and implementing strategies to enhance efficiency and customer satisfaction.8. **Quality Control**: Ensuring that products are handled and delivered safely and securely, adhering to quality standards set by Flipkart.9. **Customer Service**: Addressing customer inquiries, concerns, and complaints related to delivery issues promptly and professionally.10. **Safety Compliance**: Ensuring that all safety protocols and regulations are followed to maintain a safe working environment for the team and customers.

Cuttack, Orissa, India

I have done this internship that Flipkart is provided after selected through campus .Here In Flipkart Motherhub where I have gained knowledge about day to day operation in MH, material handling and metrics such as CPD, ztp, shrinkage.

India

it was my summer internship course and I have done the presentation on customer satisfaction & customer delight..

Master Of Business Administration - Mba, Marketing & Hr, First Grade

Activities and Societies: participated in velfie competition,winner of women empowerment debate.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, 1St

Education record