Chittapol Chamcharoen Email and Phone Number
Chittapol Chamcharoen personal email
- Valid
Chittapol Chamcharoen is a Customer Service DMS and IT KBU Senior Specialist at MG Sales (Thailand) Co., Ltd..
Mg Sales (Thailand) Co., Ltd.
View- Website:
- mgcars.com
- Employees:
- 124
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Customer Service Dms And It Kbu Senior SpecialistMg Sales (Thailand) Co., Ltd.Bangkok, Th -
Customer Service Dms/It Kbu Senior SpecialistMg Sales (Thailand) Co., Ltd. Jan 2023 - PresentBangkok, Bangkok City, Thailand- Key person for core business requirement to modify department level IT application to improve operation included DMS/SAP/Technician portal- Lead UAT test for new or modified function on core IT application- Response to issues from business that are related to IT applications and find out solutions. - Perform data query and analysis to support department’s activities- Maintain master data on DMS to support dealer operation included new model launch- Perform Monthly DMS training to dealer staff.- Social media support for analysis and strategy to keep in-touch customerSupport project for MG Thailand application- Provide requirement related to After-Sales operation to Mobile application developer- Maintain master data relate to vehicle services on to mobile application- Joined UAT testLead project for roll out part planning software into spare part operation- Support procurement process to sourcing vendor- Prepare and analysis master data for migration - Evaluation vendor for performance -
Customer Service Dms/It Kbu SpecialistMg Sales (Thailand) Co., Ltd. Jan 2020 - Dec 2022191 Silom Complex Building 25Th Floor, Silom Road, Bangrak, Bangkok- Key person for core business requirement to modify department level IT application to improve operation included DMS/SAP/Technician portal- Lead UAT test for new or modified function on core IT application- Response to issues from business that are related to IT applications and find out solutions. - Perform data query and analysis to support department’s activities- Maintain master data on DMS to support dealer operation included new model launch- Perform Monthly DMS training to dealer staff.- Social media support for analysis and strategy to keep in-touch customerLead project for web application to EV customer- Workflow design- Coordinate with outsource developer to control outcome as requirement- UAT testLead project for Goodwill portal to support goodwill process- Collect requirement of Goodwill process from Customer Assistance team- Workflow design- Role as full stack developer- UAT testLead project for improve spare part sales process to support direct logistic from supplier- Business analysis for gap between actual operation and limitation of current IT application- Workflow design- UAT test -
Dms & It Kbu CoordinatorMg Sales (Thailand) Co., Ltd. Jul 2017 - Dec 2019Bangkok, Thailand- Key person for core business requirement to modify department level IT application to improve operation included DMS/SAP/Technician portal- Lead UAT test for new or modified function on core IT application- Response to issues from business that are related to IT applications and find out solutions. - Perform data query and analysis to support department’s activities- Maintain master data on DMS to support dealer operation included new model launch- Perform Monthly DMS training to dealer staff.Lead project for Online customer survey to keep track customer’s satisfaction- Workflow design- Coordinate with in-house developer to control outcome as requirement- UAT test- Get feedback and perform next requirement for improvement -
Mobile Application CoordinatorMg Sales (Thailand) Co., Ltd. Mar 2016 - Jun 2017Bangkok, Thailand- Support and maintain information for MG Thai mobile application platform.- Report and analysis usage of MG Thai mobile application to management.- Lead project for new feature add on to mobile application platform.- Analysis trend of mobile application requirement- perform business case to managementLead project for Mobile Service tracking application to support mobile service operation- Get user requirement- Workflow design- Role as Full stack developer- Master data maintain- Support for bug fixes and any issue during operation -
Freelance Application Consultant/DeveloperCe Studio Sep 2014 - Mar 2016Chatuchak, BangkokProject coordinator for Bangkok Gems and Jewelry Fair - Co-ordinate between developer team and customer to meet project timeline.- Data migration to Mobile Application.- Q&A, Get feedback from Application user and customers.Project Leader for Suranaree University of Technology- Lead team for web and mobile application development to meet requirement from customer.- Design workflow for backend service.- Customer support for bug fix and minor change on final product.Coupon Kiosk Project coordinator for Tesco Lotus- Coordinate between system team and backend for Kiosk deployment on superstore.- Onsite support for kiosk monitoring and report problem. Lead development team for software/system bug fixed.Project Leader for Pharmaland Co.,Ltd.- Lead team for web and mobile application development to meet requirement from customer.- Design workflow for backend service.- Customer support for bug fix and minor change on final product.Trainshop / Developer- Design and develop web application for e-Commerce .system.- Get customers feedback and response for bug fix and minor changing as requirement.
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It OfficerNew International School Of Thailand Jul 2009 - Sep 2014Wattana, Bangkok- Maintain and update register of school's computer and hardware into IT Inventory system.- Keep track using of school asset by users and departments.- Issue and maintain IT stocks of spare parts and accessories.- Report to IT Director for damage and loss of computer and IT assets. Include process for insurance claim- Update and keep track of department budget expense.- Assist to IT manager in controlling the software license.- Assist to IT manager in co-ordinate with external service providers regarding maintenance, repair and installation.- Assist to IT manager in developing of work instruction to meet ISO standard.- Contact vendor and co-ordinate with purchasing department to purchase hardware, Software, IT Solution and supply.- Report to IT Director for usage of printing and photocopy by Departments and users.- Co-ordinated with Tech support team to solving problem to meet user’s satisfaction. -
Data Processing OfficerA2T Connec Jan 2008 - May 2009Huaykawng, Bangkok- Operate and maintain customer’s information & database.- Prepare the variety of reports and analysis in order to support Sales and Management functions.-> Sales Summary Report.-> Sales Operation Tracking Report.-> Call Flow Report.-> Marketing Analysis Report.-> Commission Report.- Coordinate with sales team (internally) as well as partners (externally) in order to manage / verify information accuracy and resolve any issue.- Design and improve database structure on order to ensure the operation.
Chittapol Chamcharoen Education Details
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Srivikorn School2.8
Frequently Asked Questions about Chittapol Chamcharoen
What company does Chittapol Chamcharoen work for?
Chittapol Chamcharoen works for Mg Sales (Thailand) Co., Ltd.
What is Chittapol Chamcharoen's role at the current company?
Chittapol Chamcharoen's current role is Customer Service DMS and IT KBU Senior Specialist.
What is Chittapol Chamcharoen's email address?
Chittapol Chamcharoen's email address is cw****@****ail.com
What schools did Chittapol Chamcharoen attend?
Chittapol Chamcharoen attended Mahawithayalai Ramkhamhaeng, Srivikorn School.
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