Customer Operations Analyst
Current● Proficiently generate comprehensive reports on a daily, weekly, and monthly basis for customer contact and billing departments, ensuring accuracy and identifying potential areas for further analysis and review.● Skillfully develop and maintain Tableau dashboards, ad hoc reports, databases, and other work management tools to streamline department processes and align with organizational objectives.● Collaborate closely with call center and back office billing management teams to provide valuable support in meeting regulatory service level targets, contributing to improved operational efficiency and customer satisfaction.● Act as a reliable backup resource for intraday analysts, demonstrating flexibility and adaptability to handle dynamic workload demands and effectively contribute to the smooth functioning of the team.
