Chitwan Bhalla Email & Phone Number

Melville, New York, United States

• Proficiently generate comprehensive reports on a daily, weekly, and monthly basis for customer contact and billing departments, ensuring accuracy and identifying potential areas for further analysis and review.
• Skillfully develop and maintain Tableau dashboards, ad hoc reports, databases, and other work management tools to streamline department processes and align with organizational objectives.
• Collaborate closely with call center and back office billing management teams to provide valuable support in meeting regulatory service level targets, contributing to improved operational efficiency and customer.
• Act as a reliable backup resource for intraday analysts, demonstrating flexibility and adaptability to handle dynamic workload demands and effectively contribute to the smooth functioning of the team.

Hicksville, New York, United States

• Create reports for internal teams and/or external clients
• Arrange extensive data sets to extract relevant information
• Collaborate with a group of analysts and colleagues to analyze data
• Develop reports and presentations based on insights and suggestions obtained.
• Managed CRM reporting, including creating and distributing regular reports to senior managementand other stakeholders to communicate business performance and progress.

Queens County, New York, United States

• Researched and resolved issues regarding the integrity of data into Microsoft SQL server database
• Validated incoming data against quality standards to eliminate irrelevant or unusable information
• Verified and extracted data from hardcopy and other digital sources (ETL)
• Created quarterly financial reports/dashboards in Excel for CFO
• Managed CRM and projects with multiple software including Monday.com

Chandigarh, India

• Wrote, edited, and updated project manuals and technical documentation used by QA team
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
• Debugged Java code and located root causes of problems by reviewing configuration files and logs
• Presented findings from test cases to technical and non-technical stakeholders

Mohali District, Punjab, India

• Provided technical direction on IT projects and initiatives to engineers, designers, and developers
• Planned and lead SCRUM meetings with internal and external organizations
• Collaborated with project owners and team members to set ambitious but achievable goals

Master Of Science - Ms, Computer Engineering

Bachelor Of Science - Bs, Computer Engineering