Chit Wen Lee Email & Phone Number

Calgary, Ab, Ca

Framingham, Ma, Us

• Maintain effective communication with business owners to manage and deliver a product that meets the expectations• Manage tool integration to provide Marketing team a more efficient and flexible way to edit site content and create promotions, reducing turnaround time by over 50%• Based on data to create business objectives that align with company direction to improve NPS and AOV• Establish acceptance criteria that helps development team to accurately implement solution• Liaise among business owners, development, Marketing, UX/UI teams to align project objectives and timeline• Act as scrum master and manage project progress

Tokyo, Japan, Jp

Project Manager of Licensing Management Platform• Managed Trend Micro licensing platforms, responsible for over 2 million USD revenue per month• Worked with multiple engineering and design teams to create a central licensing platform (similar to Microsoft VLSC), which allowed enterprise customers to manage Trend Micro products on the same console even though they were purchased from different channels. Secured more than 100 enterprise customers in 3 months• Managed a team of 9 software engineers, translated business requests to technical requirements, and ran daily scrum meetings to monitor development status. 10 out of the 11 monthly releases managed were released on time• Maintained project timeline, divided complex requests into smaller scopes to reduce risk, and delivered monthly platform improvements and new features, resulting in revenue increase of 8% YoY• Documented detail requirements on Confluence, and handled monthly planning and releases using JIRA

Xindian District, New Taipei City, Tw

Global VR Software eCommerce Platform - VIVEPORT (VIVE App Store)• Managed Subscription services, accountable for 80% of the platform’s revenue (3 million USD per year)• Worked closely with marketing and business teams to create product strategy, increased user engagement by creating weekly campaigns which resulted in 300% user growth• Based on data to address drop rate issue, redesigned registration process to improve completion rate by 14%.• Oversaw product development, based on user feedback and behavioral data to drive user experience improvements and adjust promotion campaigns to increase effectiveness• Reviewed system architecture design, ensured design fulfilled business needs• Worked with cross-functional teams to align project goals and business strategy. Identified zombie users and improved customer retention rate

New Taipei City, Tw

Gaming DRAM Product Manager• Managed DRAM product line, schedule and budget. Responsible for product decisions including name, design and GTM strategy• Handled vendor contract, partnered with vendor to create first LED gaming DRAM – XPG Dazzle. From molding to mass production, pre-sold 1,000 pieces 2 weeks before official release• Worked with sales and marketing to promote new products at CES, helped increase presale exposure

Taoyuan, Tw, Tw

• Worked with software engineers to ensure mobile products met EMEA device compliance before releasing to telecom partners. Oversaw 40 product SKUs and ensured customization fulfillment• Created testing procedures, troubleshooting documents, and FOTA update instructions to reduce communication costs among internal users, regional teams and telecoms• Created project management system (PMIS) to reduce managing efforts and increase efficiency • Coordinated with cross-functional teams to fulfill EMEA telecom requests within given time, and maintained trust and positive relationship• Managed ODM vendors and engineering teams to support regional business

Taoyuan, Tw, Tw

• Conducted monthly inventory and RMA analysis, provided suggestions to upper management on ways to reduce cost. Improved inventory overflow by 5%• Retrieved repair data to run analysis and provide visualized report on inventory trend and repair center performance• Created Quality Control Tower system to systematically manage project progress• Prepared scrap parts trend forecast, presented to company leadership• Worked with cross-functional teams including factory, engineers and mechanics to improve product quality

Laredo, Tx, Us

• Processed subordination mortgage and loan modification• Reviewed loan applications, and reported loan information to the Federal Reserve Board• Compared rates among other institutions

Bachelor Of Arts (B.A.), Economics

Associate Of Arts (A.A.), Business/Commerce, General