Nancy Chiu Corbin Email & Phone Number

Irvine, Ca

Provides advisory consulting services to top-tiered financial institutions in areas including enterprise risk, operational risk, credit risk, internal audit, QC/QA and regulatory compliance, etc. including working with internal and external auditors (e.g. Corporate Audit Services, OCC, FRB, etc.) Consistently exceeding expectations leading teams of consultants on various client engagements. • Stood up a credit file review testing program for a client to ensure consumer mortgage credit and underwriting practices adhere to the bank’s loan policies. Provided recommendations and detailed reports with metrics to help the client to easily identify future deficiencies. • Managed teams of examiners who audited and evaluated third party vendors for compliance with federal, state and local laws, rules and regulations, and internal bank policies and procedures. Ensured quality and testing timelines are met along with continuous training of the team. Authored a Policies and Procedures Handbook for the client in order to answer to regulators as well as facilitate future staff training.• Served as Project Manager within a client’s default mortgage servicing department’s First Line of Defense (FLoD). Responsible for change management managing areas around risk management self-assessments, issues identification, validation, tracking, and remediation• Successful client work requires top notch communications, organizational, and other soft skills to frequently navigate through client corporate cultures, complex organizational structures, and working with various staff levels including C-suites, senior executives, managers/supervisors and individual contributors in order to contribute to sustainable client deliverables • Received the KPMG Encore Award within 3 months with the firm • Promoted within one year of joining the firm

Washington D.C. Metro Area

Managed operations of a team of Sr. QA Analysts on the Independent Foreclosure Review consulting engagement to determine bank mishandling and borrower injury according to an OCC consent order issued by the Department of Treasury.• Managed Foreclosure Risk Review workstream with statistical sampling methodologies to ensure quality file reviews; achieved production goals of over 95% and accuracy of over 87.5%• Designed and implemented new policies and procedures with cross-departmental managers based on OCC directions and led rollouts to QA Analysts followed by continuous training • Directed development of solutions through job-aids, tools and training to enable department to increase efficiency and improve accuracy by 50% saving company & client millions of dollars by cutting review time by half• Trained analysts on frequent changes in internal review and compliance guidelines of HAMP, FHA/VA, FNMA, FHLMC and private investor loan programs on loss mitigation resolutions including loan modification, short sale, foreclosure handling, etc.• Managed competing priorities efficiently by proper analysis and delegating necessary tasks to the right parties by taking advantage of resources and strengths of the department and individual analysts

Contact and pipeline management of 250+ files to determine the appropriate loss mitigations solution options including repayment plans, forbearance plans, loan modifications, short sales, and deed-in-lieu. Also, leveraged credit knowledge to recommend foreclosure when appropriate. Handled escalated borrower complaints through Office of the President, Home Preservation Office, NACA, etc. • Strong knowledge of default mortgage servicing compliance guidelines with foreclosure, modifications, bankruptcy, moratoriums and investor pool servicing parameters• Credit decisions made with borrower financial documentation for HAMP and non-HAMP loan modifications based on MHA guidelines and HAMP waterfall including NPV test and investor approval guidelines.• Deep expertise in income/expense calculations, property valuation sources (Appraisals, BPOs, AVMs) and servicing systems such as LPS, MSP, SalesForce, etc. • Spearheaded department’s paperless conversion efforts

Managed all sales & marketing, operations, and underwriting activities for FHA / FNMA / FHLMC loans and matched with the best correspondent lender for each file.• Managed a pipeline of files for correspondent lending including credit and QC• Worked with wholesale underwriters to obtain sufficient documentation including 1003, 1008, GFE, TIL, income documentation, VOE, VOM, appraisals, escrow, title, etc. in order to signoff underwriting conditions.• Facilitated sales training for new hires and existing sales staff. Leadership role in managing day-to-day operations and sales pipeline of 15+ employees.• Increased files volume over 300%

Credit Manager - Lending PracticesManaged team of credit associates in determining credit worthiness for consumer financial products including residential mortgages, auto financing, personal loans, credit cards, and sales financing.• Trained staff to ensure quality of work is top notch• Consistently exceeded goals and various metrics to become top performer • Managed quality of documentation to ensure all compliance standards are met• Expert knowledge of consumer credit-worthiness and independently made credit decisions while balancing the bank’s risk exposure

Master Of Business Administration (Mba), Executive Program

Activities and Societies: Beta Gamma Sigma Honor Society, VP of Operations - MBA Board, National Association of Women MBA

Bachelors Of Science, Business Administration, Marketing & Promotions Emphasis

Activities and Societies: USC Alumni Association, Marshall School of Business Alumni Association, Asian American Business Association