Chivon Boone, Bacj Email & Phone Number

Remote

Remote

Charleston Afb, South Carolina

Charleston Afb, South Carolina

- Oversee Dental Clinic operations.- Manage group of 23 dental technicians.- Mentor and motivate group of 3-5 dental technicians, providing career advancement support and monitoring current position upgrade training.- Ensure the proper handling and usage of hazardous chemicals and expensive dental equipment.- Train and evaluate staff, providing appropriate feedback regarding performance and training objectives. - Attend, participate, and lead in meetings, seminars, conferences, and training.- Enforce, track, and ensure compliance with all organization policies and procedures.- Gather and disseminate information for status reports for presentation to management staff.- Demonstrate effectiveness in problem evaluation coupled with the ability to generate and implement effective solutions.- Troubleshoot operational functions to ensure productivity and optimize quality by participating in Six Sigma events.

Augusta, Georgia

Augusta, Georgia

-Manage all project phases, including initiation, planning, execution, monitoring, control and closure-Create project plans, including deliverables, activities, timeliness and budgets-Direct day-to-day activities of projects and staff in matrixed organization-Ensure milestones are successfully met through oversight of project vehicles and coordination of resources-Work collaboratively with other departments impacting project.-Lead communication with stakeholders and team members through completion of the project-Provide scheduled and on-demand status reports and updates-Direct project timeliness and budgets-Assess, manage, resolve and escalate (if necessary) risks and issues-Tailor processes to meet the needs of individual projects-Make decisions based on information and input in a timely manner-Work on projects of high complexity

Augusta, Georgia Area

-Manage all project phases, including initiation, planning, execution, monitoring, control and closure-Create project plans, including deliverables, activities, timeliness and budgets-Direct day-to-day activities of projects and staff in matrixed organization-Ensure milestones are successfully met through oversight of project vehicles and coordination of resources-Work collaboratively with other departments impacting project.-Lead communication with stakeholders and team members through completion of the project-Provide scheduled and on-demand status reports and updates-Direct project timeliness and budgets-Assess, manage, resolve and escalate (if necessary) risks and issues-Tailor processes to meet the needs of individual projects-Make decisions based on information and input in a timely manner-Work on projects of high complexity

Augusta, Georgia

-Maintains a detailed level of understanding of the Affordable Care Act-Guide clients through the process of providing Notices of Healthcare Coverage to their employees -Receive, process, and dispute State Exchange Notices from the Health Insurance Marketplace on behalf of clients-Assist clients with the IRS mandated Annual Information Filing process-Demonstrate a complete understanding of the IRS Forms 1094-C and 1095-C-Provides Comprehensive Tier 3 regulatory compliance support and superior client service for all aspects of Healthcare Reform and ADP Health Compliance needs.-Manages and enforces overall healthcare reform policy as it relates to the Health Compliance program and federal and state exchanges round compliance and regulation laws.-Fully resolves all Tier 3 questions and issues while ensuring that we consistently leverage a closed loop resolution process.-Consistently monitors open cases to ensure Service Level Agreements are met or exceeded.-Manages client interactions according to corporate standards and guidelines.

Augusta, Georgia Area

- Conduct project initiation activities.- Spearhead migration projects independently.- Analyze existing client systems, interface requirements, business process and operational needs.- Develop product and business domain expertise in the areas of Payroll,Time, and Workforce Now.- Posses functional understanding of interfaced ADP products such as Enterprise eTime.- Provide Tier 1 consulting knowledge in product customizations, business processes, and custom reports- Provide technical application support to Major Account Clients, researching and solving complex questions on function and usage of products.- Counsels client on system/service configuration efforts, product adaptation and business best practice solutions.- Act as primary support liaison between company and client throughout migration process.- Resolve client application questions/problems in the areas of system set up, product functionality, and product enhancements for Payroll and Time.- Selected to participate in special projects to include: Team Subject Matter Expert (SME) and serve as a Regional Office Coordinator (ROC) via attending calls and providing input on processes.- Manage documentation and process flows for internal and client project teams.- Create system specific, technical, and functional process documents for the client and internal team- Charter documentation on first level troubleshooting of processes to assist clients and reduce inbound calls to technical support.- Engineer training material for internal teammates and client team- Introduce project plans, manage project resources, project status, time lines, deliverables, documentation, and client expectations- Oversee formal hand-off of system and operational services to other ADP departments/clients.

Augusta, Georgia Area

- Recognized along with admissions team for increasing retention rates among first year students by 10% in 2011 due to thorough analysis of applicant materials and follow-up with accepted candidates.- Develop and present seminars about MMTC at over 20 high school and community college events.- Conduct dozens of informational sessions with parents, students, and counselors on the admissions process.- Filled the seats and promoted the school to potential students. - Counseled students about admissions and degree completion requirements. - Planned and implemented all educational outreach activities and training for an institution of higher learning.

Augusta, Georgia Area

- Arranged for all necessary resources and manpower for monthly admissions receptions.- Coordinated with prospective students and families to know their needs.- Prepared proper records of prospective students to follow up with their leads.- Executed recruitment strategies with assistance of staff members and directors. - Managed all aspects of project management including planning, directing and monitoring. - Assisted in evaluation and discussion of applications with Directors, Finance, Academic Scheduling, and Veteran's Affairs Office.- Promoted to new Military Specialty Enrollment team within 4 months of employment.

Augusta, Georgia Area

- Enhanced customer awareness of business promotions- Showcased superior customer service and timely management of customer expectations.- Provided superior technical support to customer during and after sales.- Outperformed with numbers that exceeded sales expectations by 5-10% for 3 years in a row.- Operated as a subject matter expert for wireless data devices and sales.

Bachelor Of Arts (B.A.), Criminal Justice And Corrections, 3.0 Gpa

Associate Of Arts And Sciences (Aas), Dental Assisting/Assistant, 3.5 Gpa