Chi W. Email & Phone Number

United States

Indianapolis, Indiana, United States

As a Training and Performance Associate, I bring dynamic expertise in crafting, delivering, and refining comprehensive training programs tailored for non-clinical staff. My proficiency spans various training modalities, from in-person to virtual and electronic formats, ensuring accessibility and effectiveness across diverse learning environments. I excel in applying best practices to develop engaging learning objectives and activities that resonate with learners. I am committed to fostering a culture of continuous improvement, aligning training efforts with organizational goals, and spearheading performance enhancement initiatives. With strong communication and collaboration skills, I am dedicated to optimizing employee skills and driving towards the achievement of business objectives.

Indianapolis, Indiana, United States

As a Customer Experience Supervisor, I am dedicated to ensuring unparalleled satisfaction for our clients. Leading a dynamic team, I implement and oversee customer service strategies to enhance overall experience. My role involves developing and maintaining service standards, conducting regular audits and team training, and fostering a customer-centric culture. I excel in analyzing customer feedback and implementing improvements, consistently driving the team to meet and exceed performance metrics. Through effective leadership, I aim to create a positive and supportive environment that empowers the team to deliver exceptional service, resolve issues promptly, and build lasting customer relationships.

Indianapolis, Indiana, United States

As a Customer Experience Team Lead, I am dedicated to shaping exceptional standards of patient satisfaction by overseeing the seamless execution of inquiries & tasks. With a focus on team leadership, operational efficiency, performance management, strategic decision-making, and patient engagement, I'm committed to unparalleled customer service.

Indianapolis, Indiana, United States

As a former Service and Engagement Team Lead at Target, I passionately cultivated a service culture that prioritized the guest experience, leading a team of dedicated Guest Advocates and Front of Store Attendants. Through coaching and continuous development, I ensured the team exceeded guest service expectations, focused on decreasing wait times, and executed effective service recovery. My commitment to diversity, equity, and inclusion was demonstrated through modeling inclusive behaviors. I played a pivotal role in achieving and exceeding sales goals, planning daily workloads, and championing physical and digital offerings. As a leader, I closed knowledge gaps, fostered a positive team culture, and promoted accountability through clear expectations and performance management. Utilizing business reporting and guest insights, I addressed opportunity areas promptly and responded to negative guest experiences with urgency. I created intra-day workload optimization plans, anticipated scheduling needs, and kept the team informed on promotions and events. My role involved evaluating candidates, developing a guest-centric team, and ensuring compliance with safety and ethical standards. As a key carrier, I followed secure training processes and addressed various store needs. Overall, I thrive in dynamic, guest-focused environments and am eager to bring my skills to new challenges.

Fort Wayne, Indiana, United States

In my role as a Collections Escalations Supervisor at Frontier, I successfully oversaw and managed the escalation process for delinquent accounts. I ensured the timely and effective resolution of complex customer issues related to debt collection. I closely monitored accounts requiring special attention, implemented strategies to address escalated situations, and provided guidance to team members in handling sensitive customer interactions. I collaborated with other departments to streamline processes and enhance overall efficiency in debt recovery. Through careful analysis of data and trends, I identified areas for process improvement, offering valuable insights for developing effective collection strategies. My team contributed to maintaining a high level of customer satisfaction, ensuring compliance with regulatory requirements, and achieving optimal results in debt recovery efforts.